Help Desk Tech 1

If you’re bright, highly motivated and want to make a difference in education, then join our trailblazing EdTech team! We’re catapulting secondary education into the digital age with our award-winning online curriculum and learning platform.

Privately owned and operated since 2001, StrongMind is stable, profitable and rapidly growing. Our forward-thinking teammates and leaders foster an innovative, creative and collaborative environment where our top priority is making our clients happy. StrongMind’s “work hard, play hard” culture is supportive, lively and fun. We offer great benefits including a competitive salary, health and dental, 401K, an onsite gym and generous PTO and holidays.

StrongMind is seeking an enthusiastic, tech-focused individual to join our HelpDesk team. When staff experiences technical issues, you’ll hear their cries and see their heads start popping-up and looking your direction. But you are a person who keeps their cool, and you are able to handle the technical challenges facing you every day. The HelpDesk team serves as the beacon of hope.  You fix the problems and retain the humility to ask for help as you learn. You will grow through your experiences and become a highly skilled tech by being part of our diverse technical culture that does not believe in siloed work.

If you’d like to bring your cool head and awesome skills to a place that appreciates you, come to StrongMind. Our culture is one of cooperation, corroboration, and amazing people working to bring online education to way beyond just the next level – we want to define what education means.

Some of the cool things you get to do every day are:

• Provide desk side, remote, and phone-based technical support for staff and students
• Work with remote staff and teachers providing technical guidance and support
• Manage the creation, activation, and deactivation of all necessary accounts
• Configure and image computer systems
• Setup technology for on-boarding new employees
• Provide on-site technical support for students 
• Perform special projects related to IT support
• Craft “How-To” documentation for common support issues for self-service support

Skill growing opportunities:

• Work with System Administrators to update and upgrade infrastructure
• Help migrate systems to cloud infrastructure
• Test and document new software for end-users
• Create scripts to automate repetitive tasks

The Successful Candidate possesses: (Stuff we’d like to see – You’ve got this!)

• 2 years experience in a Help Desk position
• Working knowledge of Windows and Apple operating systems
• Experience with Windows 10, Windows Update Services, and Deployment
• Hands-on experience in troubleshooting hardware issues
• Experience with DHCP and DNS issues
• Experience with configuring antivirus and security software
• Hands-on experience performing both phone-based and in-person technical support
• Knowledge of command-line scripting and Powershell

We offer a competitive salary, paid health benefits for the employee, 401k and a strong collaborative culture.

DISCLAIMER:

People who work here may experience an awesome work environment with moments of amazing learning opportunities, a wide variety of systems, euphoria, laughter, camaraderie and friendships. Frequent side-effects include participating in events such as Hack-A-Thons, Lunch-and-Learns, company-wide outings, working out in our on-site gym, and hanging out with some of the most knowledgeable people in technology. We hire the right people and trust them to do their job. Let’s go get it done together.

The company will provide equal consideration to all qualified applicants for employment without regard of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.