What are the responsibilities and job description for the Client Service Representative position at StrucSure Home Warranty, LLC?
Job Description
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our brand.
Key Responsibilities:
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our brand.
Key Responsibilities:
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Assist customers with warranty information, status, and troubleshooting.
- Analyze reports to identify needs among customers
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service processes and enhance customer experience.
- Stay updated on product knowledge and company policies.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Previous experience in a customer service role required.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Advanced excel skills and ability to analyze data
- Knowledge of warranty or claims is a plus.