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IT Helpdesk Technician I

Structured Technology Solutions
Dallas, TX Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/20/2025

Job Description

Job Description

Salary : $18 - $24

About Us : Structured Technology Solutions is a forward-thinking company dedicated to delivering exceptional IT support and solutions. We value innovation, teamwork, and a commitment to excellence.

Job Summary : We are looking for a proactive and customer-oriented Entry-Level Helpdesk Technician 1 to join our IT support team. This role is perfect for individuals starting their career in IT, providing an excellent opportunity to gain hands-on experience and grow within the company.

Key Responsibilities :

  • Serve as the initial point of contact for users seeking technical assistance via phone, or email.
  • Identify, diagnose, and resolve basic hardware, software, and network issues.
  • Log and manage support requests using a ticketing system.
  • Escalate more complex issues to higher-level support staff as needed.
  • Assist in the setup, configuration, and maintenance of computer systems and peripherals.
  • Offer basic training and support to end-users on software and hardware functionalities.
  • Ensure high levels of customer satisfaction through effective communication and timely issue resolution.

Qualifications :

  • High school diploma or equivalent; an associate degree in IT or a related field is advantageous.
  • Basic knowledge of computer systems, networks, and software applications.
  • Strong problem-solving abilities and keen attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work both independently and collaboratively within a team.
  • A customer service-focused attitude.
  • Previous experience in a helpdesk or technical support role is a plus but not required.

    • Salary : $18 - $24

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