Technical Support Specialist

What you will do:

• Resolve 90% of dealer technical issues on first contact or within 24 hours through phone, email, or on-site support.
• Maintain a customer satisfaction rating of 95% or higher based on post-interaction feedback surveys.
• Respond to all service request calls within 2 business hours and coordinate follow-up actions within 24 hours.
• Ensure 100% of service visits are documented and updated in the tracking system within 48 hours.
• Keep Technical Support Van stocked and ready for deployment at all times, with monthly audits of inventory.
• Fulfill material orders for service calls with 100% accuracy and no delays in response time.
• Participate in at least 2 product field tests per quarter to validate technical functionality and usability.
• Lead or assist in at least one dealer training session per quarter, contributing to training improvements based on field insights.
• Support new hire onboarding by providing technical training and hands-on guidance as part of the StruXure Orientation Program.

Required Qualifications:

• High School Diploma or equivalent
• Previous experience in technical support or a related field
• Construction or field service experience strongly preferred
• Excellent communication and interpersonal skills
• Effective time management and organizational skills
• Strong problem-solving skills with high attention to detail
• Ability to work independently in a fast-paced environment

Travel Requirements:

• Must be able and willing to travel 20-30%, including air travel across regional and national locations.
• Must possess a valid driver’s license and have the ability to rent and operate a car for travel and field support assignments.

Are you concerned that you don’t meet every requirement listed above? Don't let that stop you from applying! Studies reveal that some applicants refrain from applying for jobs unless they fulfill every single requirement. We don't believe in the notion of a "perfect" candidate. If you are confident in your ability to excel in the role, adapt swiftly, and are committed to contributing to our mission of building a more sustainable future, we warmly welcome your application.

Compensation for roles at AZEK varies depending on a wide range of factors including but not limited to the specific work location, role, skill set and level of experience. The annual salary for this role is $55,000 to $65,000. In addition to base salary, we offer generous bonus opportunities that significantly increase earning potential.

The AZEK Company (www.azekco.com) is a $1.3 Billion and growing industry-leading manufacturer of beautiful, low-maintenance building products, and is highly committed to accelerating the use of recycled materials. We use our expertise in materials science to engineer and manufacture high-quality, sustainable residential and commercial building products that improve lives and businesses. All of AZEK’s products are designed to replace wood, metal and other traditional materials in a variety of applications. In June 2020, we completed a highly successful IPO (NYSE: AZEK).

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