What are the responsibilities and job description for the Service Process Lead I position at Stryker?
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.
Who we want-
- Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
What you will do-
- Understand hourly attainment of responsible areas and execute to the requirements.
- Create and execute the repair schedule based on customer needs, FIFO, priority, with guidance from Service Team Lead.
- Collaborates and pulls in support staff, after appropriately investigation of issues, as needed.
- Will be the first line of defense for troubleshooting including, but not limited to, equipment, quality and process issues.
- Partners with other Service Process Leads and/or Service Team Leader to coordinate resources in the area based on production schedule and standards, troubleshooting schedule changes throughout the shift.
- Train in responsible area and ensure team members are properly trained/certified in all facets of their job to include but not limited to (6S, MDI, SLMS, Safety, Quality, Preventative maintenance).
- Ability to receive, build and/or ship to meet production pace requirements (up to 50% of time).
- Expose and document problems through the MDI (Managing for Daily Improvement) process.
What you need-
- High school diploma or equivalent- required
- 3 years of experience- required
- Manufacturing experience- preferred
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
More information is available at stryker.com
Salary : $1 - $1,000,000