Service Advisor

The Service Advisor is responsible for creating, maintaining, and building long-term relationships with current and potential STS Truck Services clients by serving as the primary point of contact.

Essential Job Functions:

· Responsible for receipt and workflow of all incoming work from start to finish. This includes all communication with clients as well as other internal departments.

· Greet clients in a timely and friendly manner, obtain all specific vehicle information including accurate odometer reading and noticeable damage to the vehicle, and verify all client information for communication and invoicing purposes.

· Document clients’ vehicle issues and concerns or maintenance requirements accurately and clearly.

· Inspect reported client issues then create repair orders and provide estimates.

· Maintain all RO processes. Review and close company and client invoices.

· Operate TMT/AMS Vehicle Maintenance Software Program

· Supervise technicians performing truck, trailer, equipment maintenance, and repair with a focus to ensure that clients’ vehicles are safe, reliable, and efficient when leaving our facility.

· Coordinate and schedule work performed for the shop during the shift with clients. Excellent professionalism and accurate communication are required.

· Set appointments & investigate the progress of vehicle repairs and contact the client with status changes.

· Provide work direction, coordination, and specialized guidance to mechanics regarding the repair and maintenance of vehicles. Ensure work quality, cleanliness, and safety standards are met.

· Ensure that preventative maintenance and campaigns are completed on schedule.

· Through teamwork, leadership, and management provide a safe work environment by ensuring training is complete and in compliance with all company policies and government regulations.

· Ensure technician job training is completed on schedule with the employee’s training plan.

· Prospecting to grow the business, calling past customers, and educating potential clients about the services we provide.

· Backup to the Service Manager and Parts & Inventory Technician.

Knowledge, Skills, and Abilities:

High School Diploma or High School Equivalence Certificate.

• Minimum of 3 years related industry work experience.
• Minimum one-year supervisory experience
• Ability to prioritize work
• Computer skills
• Excellent history of attendance and punctuality
• CDL Preferred

Working Conditions:

Service Advisors will be exposed to noise levels in the work environment that are quiet while in the office, or moderately loud when in the field.

STS Truck Services Core Values

Our employees are guided by the following values and principles:

Motivated to Succeed

Safe Knowledgeable Experts

Values Positive Relationships

Committed to Deliver

Team Focused