What are the responsibilities and job description for the Referral Program Coordinator: 48599 position at STS Technical Services?
STS Technical Services is hiring a Referral Program Coordinator to support and manage strategic growth referral programs. This position plays a vital role in tracking, analyzing, and optimizing dealer participation, financial reconciliation, and program performance. If you have a strong analytical mindset, project management experience, and the ability to drive strategic initiatives, this role is for you.
Key Responsibilities
Work in Salesforce-based platforms to manage membership extensions and dealer financial reconciliation for strategic growth referral programs
Track internal escalations and issue logs, ensuring swift resolution of program-related concerns
Document and maintain processes and procedures to streamline referral program operations
Conduct data analysis and generate dealer-level reports to drive strategic insights
Develop data-driven presentations for field teams to demonstrate program impact and value
Provide structured tracking tools and weekly operational updates to measure performance
Assist with dealer communications and contribute to field engagement efforts
Support ridership growth projects, customer care initiatives, and problem-solving efforts via email and phone
Maintain cross-functional collaboration with internal teams to align referral program strategies
Ensure adherence to corporate processes and best practices while fostering a positive team culture
Qualifications and Experience
A bachelor’s degree in marketing, communications, business, or a related field is preferred but not required
Two to three years of project execution experience in sales, marketing, or business operations
Proficiency in Salesforce and Microsoft Office, including Excel, PowerPoint, and Outlook, is highly preferred
Strong analytical skills with the ability to interpret data from multiple sources and align insights with business objectives
Exceptional organizational skills and attention to detail, ensuring efficiency under tight deadlines
Ability to manage multiple tasks, shifting priorities, and provide structured solutions in a fast-paced environment
Excellent written and verbal communication skills with a collaborative, solution-oriented mindset
Prior dealership experience or knowledge of the automotive and powersports industries is a plus
Ability to frame problems and solutions effectively, bringing structure to complex or ambiguous requests
Work Environment and Expectations
Remote position based in Milwaukee, WI
Conducts work via video calls—a fast, reliable internet connection and professional remote workspace are required
Casual yet professional dress code for client and internal video meetings
Why Join STS Technical Services?
STS Technical Services is a leading provider of workforce solutions for the aviation, defense, and industrial sectors. As part of our team, you’ll work in an environment that values skill, innovation, and continuous improvement. We offer competitive pay, training opportunities, and the chance to grow within a company that recognizes hard work and expertise.
EEOC Statement
STS Technical Services is an equal opportunity employer. We are committed to fostering an inclusive workplace and welcome applications from all individuals, including minorities, women, individuals with disabilities, and veterans.
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