What are the responsibilities and job description for the Parts and Service Administrator position at STS Trailer and Truck Equipment?
Parts and Service Administrator
STS is seeking an experienced Parts and Service Administrator for its Albany location. This is a full-time position and pay will be competitive based on education-level and experience.
Administrative Responsibilities:
- Respond to incoming phone calls and assist the customers or direct to the proper individual
- Greet all customers and assist with serving them
- Contact customers to obtain required PO numbers
- Generate invoices after approval by Service and Parts Managers
- Finalize and process cash and credit card payments for parts and repair orders
- Assist with inside sales and marketing. Follow-up with customers on completed jobs and parts orders, and potential additional orders or service work
Parts Department Responsibilities:
- Match POs to invoices and packing slips for assigned Branches and review branch paperwork
- Post incoming parts ordered on stock POs
- Process purchase order price changes and perform regular reconciliations
- Communicate with vendors as needed for information to resolve any problems with invoices
- Post inventory price changes for all branches for major vendors for all branches
- Review allocated inventory report for outdated orders and research/resolve with parts staff
- Review Open PO and Open Special-Order reports for outdated orders
- Generate stock and miscellaneous purchase orders for parts department as required
- Responsible for assisting in all functions relating to serving existing and new customers
- Assist in keeping the parts department clean and orderly by performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
Service Department Responsibilities:
- Track and adjust technicians’ time and monitor hours on repair orders for shop
- Track and adjust technicians’ time and monitor hours on repair orders for shop
- Write up repair orders and ensure all required repairs are included as separate line items on a repair order
- Ensure every job is approved by the customer in the form of a signed estimate
- Assist service manager with the scheduling for shop and service trucks
- Assist service manager with assigning jobs to bays and techs to jobs based on abilities
- Open and close repair orders for in-shop work
- Other tasks as assigned by the Service Manager
Qualifications
- Strong Customer Service and Computer Skills are a must!
- Experience with Microsoft Office Suite is needed
- Experience with CDK or a comparable Dealer Management System a plus
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $20 - $25
