GIS IT Support Specialist

GIS IT Support Specialist

Hybrid Work Option

The Candidate needs to be in Metro Atlata, GA area to start the project

Job Summary:
The Client is seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps). Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles. Will develop GIS User Group and conduct training programs to support GIS User Group.

Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users/customers. The candidate will follow guidance in providing ticket resolutions.

Responsibilities:

• Acts as 1st line/tier of GIS technical support

• Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications

• Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison

• Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed

• Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
  Assists team with GIS upgrades, projects, and provides on-call supports needed

• Develops, updates, or maintains system/technical documentation as needed

• Develops GIS User Group, resources, and assists in training material creation

DIRECT CANDIDATES ONLY. PLEASE. NO THIRD PARTY

CANDIDATE WHO CAN WORK FOR ANY EMPLOYER IN USA WITHOUT ANY SPONSORSHIP

Please submit your resume along with the following must required information to:

1. Contact number

2. Email

3. Current location

4. Work Authorization

5. Availability

6. Pay Rate