What are the responsibilities and job description for the Buyer Fraud Analyst position at StubHub?
StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater, and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient, and highly reliable environment. All transactions are processed and delivered by StubHub and backed by our FanProtect ™Guarantee
At StubHub, our mission is to bring the enjoyment of live to fans globally. We’re the world's largest ticket marketplace, and we make sure that the events where you want to be are never sold out.
About the role:
A Buyer fraud agent’s job is to research high risk transactions to identify possible cases of fraud. You will use the training we provide, natural instincts, fraud tools and social media platforms like Facebook to prevent fraud losses and to provide a positive customer experience for our fans!
Your work will have a great impact on the business, and help spread excitement for concerts, theater, and sports around the world. We are an ambitious and close-knit team dedicated to preventing fraud!
\n- Research and analyze high risk, high value transactions with a sense of urgency in an individual working environment.
- Analyze account history and trends to take appropriate action on accounts.
- Contact customers in order to verify transactions.
- Identify fraud patterns and communicate observations to the team to prevent future fraud on the site.
- Protect StubHub’s shareholders and integrity of our brand.
- Fraud experience in e-commerce or banking.
- High level of integrity and confidentiality.
- Analytical and investigative background.
- Works well in a team environment as well as an individual.
- Must be well organized with keen attention to detail.
- Excellent interpersonal skills and ability to prioritize numerous tasks.
- Ability to work under pressure and deliver results in a time sensitive environment.
- Must work one weekend day.
About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
