What are the responsibilities and job description for the Client Support Representatives - Spanish position at StubHub?
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you'll thrive in our environment where the rewards are highly motivating.
About the opportunity
The Seller Operations Team works with our global customers to ensure ticket fulfillment and to provide top-level support to our global network of customers. We are interested in someone who thrives as part of a team in problem-solving and a fast-paced environment. You will learn the important aspects of the day-to-day work within our Seller Operations Team, and its supporting departments.
This Full-Time position may require weekend, holiday, daytime, and / or evening hours.
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
After completion of training the scheduled hours for this role will be 11 : 30am - 8 : 00pm EST with one weekend day.
What You'll Do :
- Met expected KPI's
- Make analytical, policy and process-based decisions
- Challenge processes, bringing ideas for continuous improvement
- Provide a strong quality focused customer experience - giving quick, accurate, and friendly service, both internally and externally
- Take ownership and responsibility to get tasks completed on time
- Work on multiple tools, tasks, and ad hoc requests, as operationally required to meet our team KPI's
- Flexibility to adapt to new tasks and processes as we continue to optimize our team and reduce breakage
- Build lasting relationships with customers, and other teams
Who You Are :
What We Offer :
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base pay is one component of StubHub's total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Base Range
20-$20 USD
About Us
StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world from sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents : California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
Salary : $20
