What are the responsibilities and job description for the Assistant General Manager position at Student Quarters?
Summary: Assists the General Manager with the overall management of the community, including, but not limited to personnel management, strategic planning, financial management, risk management, and outstanding customer service and resident retention programs.
Company: Student Quarters
Location: University Walk in Knoxville, TN
Reports to: General Manager
Job Type: Full-time
Schedule:
The position requires the ability to work Monday through Friday, overtime hours when requested, and on-call. Travel may be required as necessary to attend training and other company functions
Work Location: One location
Duties and Responsibilities:
Personnel Management:
Manage high-quality on-site staff through the implementation of effective recruitment, training, coaching, and development programs
Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
Strategic Leasing Management:
Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
Effectively show, lease, and move in prospective residents
Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
Financial Management:
Assist the General Manager with achieving the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
Assist the General Manager with developing yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives
Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
Customer Service:
Promotes resident retention by providing excellent customer service to all prospects, residents, and guarantors
Assists the General Manager by maintaining an effective preventative maintenance program
Assist the General Manager with monitoring service request turnaround and ensure quality and satisfaction by following up with residents
Administration & Risk Management:
Perform apartment inspections quarterly as well as prior to move in and move out
Manage property risk effectively by communicating incidents and potential liabilities Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
Perform other duties as assigned by supervisor
Qualifications:
Minimum of two years of property management experience is highly preferred
Must be able to pass a background check
High school diploma or equivalent highly preferred
Ability to understand and perform all on-site software functions in Entrata preferred
Reliable transportation to and from work
About Us:
Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.
What we are offering:
Competitive Hourly rate, Commission, and Bonus Pay Eligibility
Dental, Health, and Vision Insurance
401k Options
Short Term and Long Term Disability and Company Paid Voluntary Life
Paid Time Off, including a day off on your birthday
Paid Holidays and Floating Holidays
16 Hours of Paid Volunteer Time
LGBTQ Friendly Workplace
Age-Inclusive
Hiring Heroes Program
Parental leave
Mission
To deliver enriching experiences and exceptional results for our investors, employees, and residents.
Vision
Be the preeminent partner for investors, employees, and residents in the student housing sector.
We Collectively Stand Behind Our Five Core Values:
Steady in all seasons
Question the status quo
Unparalleled engagement
Authentic and genuine
Dedicated to we before me
