eSports Student Supervisor

Job Title: Esports Student Supervisor
Classification Title: Student Assistant III
Job Code/Grade: Hourly, Non-Exempt
Department: Spartan Recreation
Supervisor: Esports and Gaming Supervisor
Location: Spartan Recreation and Aquatic Center (SRAC)

The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission
The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Job Summary
Under the direct supervision of the Esports and Gaming Supervisor, the Esports and Gaming Assistant is responsible for providing general assistance in relation to Esports and Gaming within Spartan Recreations, and is responsible for providing excellent customer service and has a solid understanding of Esports programs and services. The student assistant is responsible to support the Student Union, Inc. mission to connect, engage, and inspire Spartan pride within the SJSU Community.

Essential Functions and Tasks

• Support Esports Department with general duties including, but not limited to:
  • Serves as the first point of contact; answer questions, provides directions and assists staff, students and guests in-person, by phone and email in a positive and supportive manner.
  • Scheduling functions, coordinates with clients regarding space needs, policies and procedures, reservations process, verbally or in writing.
  • Assists with information gathering and the approval process for student groups, campus departments and other entities looking to reserve spaces within the Esports Gaming facility.
  • Assist with operational duties within the Esports gaming facility
  
  
• Facilitate general team operations for all supported titles within the Esports department, including but not limited to:
  • Insuring all supported titles are signed up for competitions
  • Process of entry fees and relay any related documents to the Esports and Gaming supervisor
  • Assist with recruiting and tryout process for all supported titles
  • Oversee online interactions via Discord
  • Schedule computer stations for practice times within the Esports facility for supported titles
  
  
• Managing stream production and content for supported titles, including but not limited to:
  • Ensure quality production of streamed events for supported titles
  • Scheduling of stream events for supported titles
  • Recording and editing of content for supported titles
  • Work alongside Esports and Gaming Supervisor to ensure both stream and social media goals are being met for the program
  
  
• Confidentiality when working with Esports assets and equipment, including but not limited to logins, digital files, and records.
• Provide basic IT support to production staff, including troubleshooting hardware and software issues. Assist in the setup and maintenance of production-related IT systems and equipment. Liaise with the IT department for escalated technical issues and system upgrades.
• Responsible for enforcing SRAC and University policies and procedures.
• Attend all regularly scheduled staff meetings, training days, and workshops.
• Perform other duties assigned.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of Esports and/or team operations
• Basic understanding of Twitch/OBS/Twitter/Instagram along with other streaming and content related programs
• Knowledge of program policies and procedures and ability to manage situations which require resolution and problem solving.
• Experience in computer applications such as: Google Suite (Gmail, Docs, Slides, Sheets, Forms, etc.) Microsoft Office (Word, Excel, PowerPoint, etc.).
• Strong customer service and interpersonal skills, ability to manage conflicts.
• Maintain a professional appearance and attitude.

Minimum Qualifications and Specifications:

• Current First Aid/CPR/AED certification, American Red Cross preferred. Online certifications will not be accepted. (May be obtained as part of training/onboarding.)
• Must be a matriculated SJSU student and continuously enrolled at least half-time* during the academic term. *Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester.

Physical Demands and Work Environment

• The position works in a variety of environments including both a typical office as well as indoor facility in a program-oriented environment.
  • The physical demands of this position are described below
    • Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
    • Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
    • Lifting and carrying, frequently 5-10lbs, occasionally 10-15lbs.
    • Hearing and speaking to exchange information in person or on the telephone.
    • Dexterity of hands, fingers, and wrists to operate a computer keyboard and calculator.
  
  

Minimum Hourly Salary: $18.75 - Maximum Hourly Salary: $21.63

• This position is non-exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders.
• In general, the position works a schedule based on the business needs and requires early morning, evening and weekend work.
• When school is in session, student assistants may work up to, but not in excess of 20 hours per week (among all concurrent positions).
• When classes are not in session (i.e. summer break), students assistants may work up to, but not in excess of 40 hours per week.
• Benefits This position is employed through the Student Union at San Jose State University which offers employees to receive 40 hours of sick pay during the calendar year.

California State University (CSU) Learning & Development
Within the first month, all employees are required to complete the following compliance online training sessions through CSULearn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.

• CSU - Injury and Illness Prevention Program - one time course
• CSU - Preventing Discrimination and Harassment for Non-Supervisors – required every two years
• CSU - Sexual Misconduct Prevention Program (Title IX) - required every year
• Data Security and FERPA - required every two years

Equal Opportunity/Affirmative Action
The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, age, sex, marital status, pregnancy, disability, veteran's status, or sexual orientation consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff. Reasonable accommodations will be provided for applicants with disabilities who self- disclose.

Reasonable accommodations will be provided for applicants with disabilities who self- disclose.

Background Check and Fingerprinting
Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.

In some cases the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate

Background California Child Abuse and Neglect Reporting Act
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.