What are the responsibilities and job description for the STUDENT-Maintenance and Event Operations - A position at Student?
If you are interested in applying for this position, please read the job description (below) and submit your answers to the seven questions at the end of the description. The answers can be submitted on this application as “supporting documents”.
Operations staff members must be able to take direction and complete tasks independently, display a positive attitude even when doing challenging physical work, and be enthusiastic to help the IC community and guests as well as co-workers. Operations Staff must attend weekly staff meetings (Tuesdays at 12:15pm), and must also be prepared to work frequent early mornings, late nights, and weekends in all three of our service areas.
Information Desk Area
At the Information Desk, the Operations Staff must exhibit outstanding customer service while working independently. Whether it’s answering phone calls or assisting people who walk up to the Information Desk, or those who engage via the online chat, the Operations Staff members must be knowledgeable about schools and departments at IC and the Ithaca community. These valuable staff members are usually the first person someone calls when seeking information about the college, and the ability to use college resources and the internet to seek out answers is vital to answering each question in a timely and correct manner. While working at the Information Desk, Operations Staff also manage the campus Lost and Found (tagging, tracking, and retrieving lost items and assisting with other tasks and projects as needed).
Recreation Center Area
The Operations Staff also oversees all activities in the Recreation Center, ensuring that students are utilizing equipment in a safe and appropriate manner (billiard tables, ping-pong table, etc). To do this, the staff members in the Recreation Center must also exhibit exceptional student service skills, since they are dealing with customers throughout their shift. Staff members also need to be comfortable with confrontation, addressing any behaviors that don’t comply with policies or may be inappropriate or unsafe.
Set-Up Area
These shifts are spread out throughout the week at random times and require schedule flexibility, which an Operations Staff member must have. These shifts will be assigned and reviewed in our weekly staff meeting. While setting up and taking down events, the Operations Staff must have thorough knowledge of where set up equipment is stored in the building, proper and safe use of equipment, and working knowledge of set-up terms and styles.
To apply for this position, please answer the following seven questions and submit your answers as a “Supporting Document” (section 2 of the application process).
Name _________________________________ Date ________________________________
- What is your Major and Expected Graduation Date?
- What time commitments and other obligations do you have in your schedule aside from academics? For example, do you have or plan to have another job on campus? Are you an RA? Do you play on a sports team? Are you in a Student Organization and/or do you hold a leadership position? Do you plan to study abroad and if so, when?
- How many hours per week would you ideally like to work for the Campus Center?
- What experience do you have with customer service or setting up furniture for events?
- Are you available to work weekends?
- Are you available to work in the evenings?
- Are you available to work all or part of any breaks such as winter, spring, fall, or Thanksgiving breaks?
Please note that applications are due by the end of the day on Sunday, November 10th 2024. If you have any questions, please email Sybil Conrad, Director of the Campus Center at sconrad@ithaca.edu. Thank you!
Pay Rate: $15.00
Instruction to Applicants
Interested applicants must apply online at ithaca.edu/jobs and attach a resume and cover letter. Questions about online application should be directed to the Office of Human Resources at humanresources@ithaca.edu. Screening of applications will begin immediately.
Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.
Salary : $15
