COMPUTER PROGRAM SUPPORT SPECIALIST INTERN

Job Description

COMPUTER PROGRAM SUPPORT SPECIALIST INTERN

POSITION DESCRIPTION

Department Information Technology Reports To Vice President of IT

FLSA Status Non-Exempt EEO Category

POSITION SUMMARY

As a Computer Program Support Specialist Intern at The Onsi Group, Inc., you provide technical assistance to computer users, addressing inquiries

and resolving issues in person, via telephone, or electronically. Your support covers computer hardware and software, including printing, installation,

word processing, email, and operating systems. You also assist in configuring and customizing platforms like Microsoft Dynamics, SharePoint, and

Salesforce, and set up and customize computers for new hires. Additionally, you organize network closets and IT storage areas, undergo online

training for specific customization projects, and are willing to lead or participate in AI projects that complement Microsoft platform applications, with

familiarity in implementing Copilot AI. You embody the company's values of Servant Leadership, People Driven, Speak Responsibly, Reveal Potential,

and Make it Better.

WORKING CONDITIONS

General office. May frequently be required to walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear. Occasionally required to stand for long periods. Specific vision abilities required by this job include close vision and distance vision. Use of personal computing equipment, telephone, multi-functioning printer, scanner, and calculator. Ability to travel to and from meetings, training sessions or other business-related events.

ESSENTIAL FUNCTIONS

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance
• and support.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software.
• Implementation of AI to all or most applications listed on this Job Description
• Performs other duties, tasks and special projects as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Education

Experience

License & Certification

Testing

Other

Special Notes

1. Very important to this position are : verbal skills, verbal reasoning, energy, assertiveness, sociability, manageability, positive attitude,

decisiveness, accommodating, independence, dependability, flexibility, objective judgment, punctuality and reliability.

2. Important to this position are : numerical ability and numeric reasoning.

EMPLOYEE NOTICE

This is a general description of the essential job functions for this position. The description provided is not necessarily inclusive of all essential

functions, and does not include all duties, responsibilities and obligations of an employee in this position. Duties, responsibilities, obligations and

functions can and will, as necessary, change as required by business necessity. Onsi Group employee job performance is evaluated based on all

aspects and functions of the position, whether or not specifically identified in this job description.

Onsi Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Onsi Group will provide reasonable

accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential

accommodations with the Onsi Group's Compliance Officer.