What are the responsibilities and job description for the Part-Time Members Success Associate position at Studio 22 Fitness?
The Member Success Associate will help ensure the smooth and efficient operational procedures within the Front Desk department and Fitness Areas, enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Studio 22 Fitness brand.
Responsibilities:
- New Membership Sales.
- Greet all members and guests with a smile and wish them well as they exit the club.
- Check in all members and guests in accordance with company procedures.
- Ensure workout equipment is organized and put away in designated areas
- Daily cleaning, light to medium janitorial duties
- Facilitate any messages on club software at member check-in.
- Answer phones in courteous, helpful, professional manner.
- Communicate special events to members and guess.
- Maintain an atmosphere which makes members feel welcome.
- Facilitate all member requests or forward to a manager.
- Maintain a professional disposition at all times.
- Sell retail products.
- Schedule member services
- Facilitate payment of member services in accordance with company procedures.
- Know club facilities, services, and schedules.
- Maintain a clean and organized work area.
- Assist in all projects as delegated by club management.
- Follow all policies and procedures in the Employee Handbook.
- Opening and closing duties.
- Attend any employee training meetings.
Qualifications
- Experience in customer service and retail/ sales is preferred but not required.
- One year experience in a fitness center environment recommended.
- Is customer focused, compassionate, respectful, friendly, polite, personable, and has a sense of humor.
- Is dependable, accountable, responsible and has the ability to multitask.
- Has basic Computer knowledge- PC computer.
- Is comfortable interacting with members and new customers.
- Has a Flexible Schedule
- Basic gym equipment and fitness knowledge is a plus.
Reports To:
Studio Manager
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 10 – 25 per week
Benefits:
- On-the-job training
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $15