What are the responsibilities and job description for the Front Desk Receptionist/Night Auditor position at Studio 6 Killeen?
Job Summary
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors. Help out in laundry department.
Duties
- Greet and check-in guests with a warm and friendly demeanor.
- Handle guest inquiries, requests, and complaints efficiently, ensuring high levels of guest satisfaction.
- Perform nightly audits of hotel operations, including balancing accounts and preparing reports.
- Maintain accurate records of guest information and transactions.
- Assist in managing reservations and coordinating with housekeeping staff to ensure room availability.
- Provide information about local attractions, services, and hotel amenities to enhance the guest experience.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Experience
- Previous experience in hospitality management or hotel operations is preferred.
- Familiarity with front desk operations and guest relations is highly desirable.
- Multilingual or bilingual skills are a plus to cater to diverse guests.
- Strong phone etiquette and communication skills are essential for effective guest interactions.
- A background in customer service or related fields will be beneficial for success in this role.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Full-time
Pay: $12.00 - $12.30 per hour
Benefits:
- Health insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Nights as needed
- Night shift
- On call
- Overtime
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Killeen, TX 76541 (Required)
Ability to Relocate:
- Killeen, TX 76541: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $12