What are the responsibilities and job description for the Guest Service Agent position at Studio 6 Kissimmee?
Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience. This position requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will have experience in hotel management or hospitality, with a strong focus on guest relations.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including check-in and check-out procedures.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Provide information about local attractions, dining options, and hotel amenities.
- Assist with reservations over the phone or in person, ensuring accuracy in bookings.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold the highest standards of cleanliness and professionalism at the front desk area.
Experience
- Previous experience in a front desk role or customer service position is preferred.
- Bilingual candidates are highly desirable to better serve our diverse clientele.
- Familiarity with hotel management systems and phone systems is advantageous.
- Strong communication skills and the ability to engage effectively with guests.
- A background in hospitality or resort environments is a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Guest Service Agent where you can make a difference in every guest's stay!
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
- Morning shift
- Weekends as needed
Ability to Commute:
- Kissimmee, FL 34746 (Required)
Ability to Relocate:
- Kissimmee, FL 34746: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15