What are the responsibilities and job description for the Guest Service Representative position at Studio 6 Suites Airport/Expo?
Job Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality experiences. The ideal candidate will be the first point of contact for our guests, ensuring their stay is enjoyable and memorable. This role requires strong communication skills, a passion for guest services, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Welcome guests upon arrival and provide a warm, friendly atmosphere.
- Assist with check-in and check-out processes, ensuring accurate billing and payment handling.
- Address guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Manage phone systems to handle incoming calls, providing information about the hotel and its amenities.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold high standards of cleanliness and professionalism in all guest interactions.
Qualifications
- Previous experience in hotel or resort environments is preferred.
- Strong phone etiquette and communication skills are essential.
- Bilingual or multilingual abilities are a plus, enhancing guest relations with diverse clientele.
- Familiarity with hospitality software systems is advantageous.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent problem-solving skills with a focus on guest satisfaction.
- A positive attitude and a team-oriented mindset are crucial for success in this role.
Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $12.50 - $14.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Holidays
People with a criminal record are encouraged to apply
Ability to Commute:
- Louisville, KY 40209 (Required)
Ability to Relocate:
- Louisville, KY 40209: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14