What are the responsibilities and job description for the Hotel Front Desk Clerk position at Studio Lodge Macon?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Clerk, you will play a vital role in creating memorable experiences for our guests.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Provide information about hotel services.
- Respond to guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and transactions.
- Operate phone systems to manage incoming calls and relay messages.
- Assist with ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Skills
- Strong background in hospitality with a focus on customer service.
- Excellent communication skills, both verbal and written.
- Proficient in using phone systems and handling multiple calls efficiently.
- Knowledge of front desk operations and guest services best practices.
- Strong phone etiquette to ensure professional communication with guests.
- Ability to build positive relationships with guests through effective guest relations skills.
- Familiarity with hospitality management principles is advantageous.
Join our team as a Hotel Front Desk Clerk, where your commitment to exceptional service will help create lasting impressions for our guests.
Job Type: Part-time
Pay: $11.52 - $12.24 per hour
Expected hours: No less than 20 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed
Ability to Commute:
- Macon, GA 31204 (Required)
Ability to Relocate:
- Macon, GA 31204: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $12