What are the responsibilities and job description for the Newport Beach, CA, Studio Manager position at STUDS?
Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment-all at an accessible price point.
Based in Newport Beach, CA, at Fashion Island; the Studio Manager will oversee all aspects of our Fashion Island Studio, including both piercing services and earring sales. In this position, you'll build and lead a team of service-oriented Managers, Sales Associates, and Piercers in executing complex operational processes and delivering best in-class guest experiences. You will exercise your financial acumen and sound decision making to guide and inspire the team to meet our goals and continually improve processes. This role will report into the Regional Manager.
Salary : $80,000
Key Responsibilities :
- Accountable for the Studio's overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for Studio team
- Analyzes business reporting to identify opportunities in key business metrics and communicates and develop the team's understanding of each to achieve sales plan
- Welcomes and educates guests to the unique Studs' piercing and personalized brand experience
- Implements ands trains to service recovery best practices and identifies and escalates guest feedback through Studio reviews to improve the overall Studio experience
- Owns Studio scheduling within labor allocations and audits for payroll accuracy
- Uses divisions of responsibilities to delegate ownership of work to the management team, and follows-up routinely to ensure completion
- Be well-versed in the piercing operating procedures to ensure guest experience, work safety, and record keeping standards are met
- Prioritizes Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures
- Creates a sense of belonging and strong team morale through trust and collaboration
- Owns recruiting, ensures successful onboarding via training, and leverages coaching and feedback to continually develop a diverse Studio team
- Navigates employee relations thoughtfully and timely with cross-functional partnership
Requirements :
Benefits & Perks
Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.
Click here for the Studs Privacy Notice for California Applicants.
Salary : $80,000
