West Coast Piercing Educator

Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

The West Coast Piercing Educator will report to the Sr. Piercing Educator and be responsible for developing and administering training in support of our apprentice and continued education programs. You will help develop best-in-class Piercers and knowledgeable Earbar team members in order to achieve our business goals. In addition, you will pierce out of our Studios, as needed. You will be home-based out of our Orange County or Topanga studios.

Salary: $125,000-130,000, plus equity

Key Responsibilities:

REVENUE

Financial Acumen

• Embodies our performance-oriented culture by meeting and exceeding expectations and targets, including achieving cohort goals
• Serves as an inspirational leader by modeling strong service and selling behavior at all times in the Studio
  
  

Drives Results

• Executes Apprentice cohort training effectively and on schedule to ensure timely graduation of new piercers to studios
• Creates training materials for Studs' Apprentices to enhance behaviors and best practices in Studio
• Ensures highest standard of service making clients feel confident in Studs' Apprentices skill
  
  

Customer Focus

• Identifies and escalates client feedback to improve the overall piercing experience to the VP of Retail and other cross functional partners
  
  

OPERATIONS

Optimizes Work Processes

• Identifies opportunities to continue to improve the Apprenticeship Program including training and content
• Pierces in Studio to evaluate and optimize Studs' piercing operating procedures and practices
• Supports piercing coverage gaps, as needed
  
  

Decision Quality

• Protects the piercing experience to ensure overall safety and satisfaction for the Piercing Team and the clients
• Balances analysis, experience, and integrity when making decisions for the overall business
  
  

Ensures Accountability

• Expertly knowledgeable of key piercing operating procedures and regulations across allocated Studios and partners with Compliance to ensure they are met.
  
  

TALENT

Builds and Develops Effective TeamsPartners directly with allocated RM to support your region's Piercers by providing performance management support and continued education training

• Empowers Sr. Piercer via training and coaching to deliver mentorship and continued education in their market
• Leads recruiting of top piercing talent and ensures successful onboarding and continued development of Apprentices
• Participates in a monthly meeting with the Senior Piercer population
  
  

Integrity

• Trains and coaches to Studio compliance and is accountable to company policies and standard operating procedures
• Admits mistakes and is not afraid to escalate when help is needed
• Is a Culture Champion for the brand and lives out our Core Values
  
  

People Centric

• Fosters connection and trust through diversity and inclusion for all Studio teams
• Provides prompt coaching and feedback with clear actionables to navigate the performance of all piercers
  
  

Requirements:

• 18 months of piercing experience (not including Studs apprenticeship), with 6 months in a Studs Senior Piercer role.
• Ability to work full-time with open availability to support the needs of a high growth emerging brand
• Must be able to lift up to 20 lbs
• 50% travel required
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner's mindset, with the ability to approach feedback and problems with a positive attitude
• Manages ambiguity and proven success in prioritization in a high growth environment
  
  

Benefits & Perks

• Comprehensive medical, dental, and vision insurance, including $0 in-network mental health visits, commuter benefits and 401k
• HSA (Health Savings Account) or FSA (Flexible Spending Account)
• Additional mental health resources such as Talkspace and Headspace
• Gender affirmation support services, EAP sessions and work/life resources
• 4 weeks accrued Paid Time Off, 7 days accrued Sick Time, 11 paid holidays, and 4 Quarterly Wellness Days
• Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible)
• A paid sabbatical after four years of full-time service
• Ongoing learning & development, opportunities for upward mobility, performance reviews, and consistent coaching to help you grow professionally
• Discounts on piercings and products (we've got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards and extended life insurance
  
  

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

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