What are the responsibilities and job description for the Global Admissions Executive position at Study Group?
Contract type: Full time, Permanent
Location: Noida
JOB OVERVIEW
We are looking for a talented, experienced Global Admissions Executive to join our team in Noida, India. Working within the international education sector, you will be responsible for processing student applications, identifying and implementing continuous improvements, and interacting with Agents, Students, and Parents during the Admissions process.
The successful candidate will be an excellent communicator with a strong attention to detail, an ability to work independently, a passion for customer service, and an advanced level of English language.
ABOUT THE ROLE
- Effective and accurate processing of student applications and related materials in order to meet Service Level Agreements.
- A subject matter expert and key point of contact within the Admissions team (usually within a specific market) to internal stakeholders.
- Identifying and support the implementation of continuous improvements, including reviewing and updating processes and controls to ensure consistency across Operations
- Provide coaching and guidance to Admissions Executives to improve their experience and knowledge
- Support the Admissions Manager in managing team worklists and priorities to achieve SLA’s and provide data insights to support the effective performance management of the team
- Support Admissions Executives to increase their experience and knowledge through work shadowing, quality reviews and oversight of more complex cases.
- Interacting with Agents, Students and Parents during the Admissions process, and liaising with internal agencies to resolve issues as required and manage escalations and errors through to completion
- Methodical use of systems (including Study Global, Pega, SMS) in order to accurately capture information and to ensure applications are processed appropriately and within Service Level.
- Processing of cancellations and associated financial adjustments as required.
- Participate in internal or external audits relating to Admissions as required.
- Owning additional tasks as delegated by the Global Admissions Operations Director or Senior Managers as appropriate.
ABOUT YOU
- A passion for customer service and a commitment to providing a high level of support
- Experience of using systems/databases to achieve work goals and tasks
- Excellent communication and interpersonal skills
- A strong attention to detail and an ability to work independently
- Ability to work in a fast-paced environment
- Knowledge of international admissions policies and procedures
- Prior experience operating in a lead or supervisory capacity
- Highly organised; able to prioritise activities and work to tight deadlines
- Problem solving skills – gathers information about complex issues before trying to reach and implement a solution
Requirements:
Able to work rotational shifts to accommodate time-zone differences.
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
