What are the responsibilities and job description for the Progress Coach position at Study Group?
Contract type: Full time (37.5 hours) – Permanent
Location: Cardiff, Cardiff International Study Centre
Salary: Up to £25,000 per annum
Job Purpose:
Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.
The Welfare Officer and Student Advisor’s role is to support students within the ISC, both online and face-to-face. The post holder will be responsible for the delivery of services and processes enabling the site to consistently provide excellent student experience: This will require excellent people skills and a good level of administrative ability. The post holder will deliver a reception service, respond to routine student enquiries, become a skilled user of our internal student records system, provide first level support and referral to specialist services as required, and establish a program of activities to help students develop skills and confidence outside the classroom.
Key Responsibilities:
ABOUT YOU
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Location: Cardiff, Cardiff International Study Centre
Salary: Up to £25,000 per annum
Job Purpose:
Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.
The Welfare Officer and Student Advisor’s role is to support students within the ISC, both online and face-to-face. The post holder will be responsible for the delivery of services and processes enabling the site to consistently provide excellent student experience: This will require excellent people skills and a good level of administrative ability. The post holder will deliver a reception service, respond to routine student enquiries, become a skilled user of our internal student records system, provide first level support and referral to specialist services as required, and establish a program of activities to help students develop skills and confidence outside the classroom.
Key Responsibilities:
- Day-to-day delivery of student facing services which include (but are not limited to):
- Reception/ first point of contact
- Welfare support and referrals
- Safeguarding
- Accommodation enquiries
- Attendance monitoring
- Support with queries related to visa and immigration
- Student finance (including, bookings, refunds, payments, debt chasing)
- Acting as a lead on specific areas, as agreed by the Head of Student Experience.
- Ensuring professional and timely information and communication takes place with internal colleagues related to welfare, attendance, and Safeguarding issues
- Ensuring the smooth running of the reception and other student-facing environments, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication, and review of the service with the wider team
- Working as part of a team to organise and manage registration, arrivals, induction, activities, and events, and providing support and guidance to team members carrying out the activities
- Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
- Effective relationship management with stakeholders including key University departments such as Student Support and Guidance, Disability and Dyslexia Support Service, University Health Service, Students’ Union, accommodation providers, sponsors, guardianship service provider
- Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials
- Providing resources and support for other teams, as required
- To carry out any duties, as reasonably required by the Senior Leadership Team
- Engaging with students and sponsors to provide a high level of service for Arabic speakers
ABOUT YOU
- GCSE English and Math's at grade C and above or equivalent (Essential)
- Bachelor’s degree (Desirable)
- Welfare or safeguarding training (Desirable)
- Communicator in written and spoken Arabic (Desirable)
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Salary : $25,000
