Restaurant General Manager

Dear Charles is currently seeking a Restaurant General Manager to oversee all Front-of-House restaurant operations under the direction of the General Manager. This position will train team members to provide exemplary guest service and supervise all aspects of the hotel's restaurant operations while maintaining profitable F&B operations. The ideal candidate enjoys entertaining, meeting new people and has an engaging, big personality that thrives in a team environment.

The Restaurant operations operate seven days a week for breakfast, lunch, dinner, and late-night. Therefore, operational demands require variations in shift days, starting and ending times, and hours worked in a week.

To be successful in this role, your must be able to provide excellent restaurant service and be a hands-on presence and leader in all aspects of the restaurant. You will need to recruit, hire, train and develop a high functioning FOH team in a high-profile environment. Additionally, you should look forward to being appropriately visible and engaging with all guests, PR and Marketing

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Provide the highest and most efficient level of hospitality and customer service expected by our guests. Ensure that the hospitality and service standards set forth by Study Hotels' operating principles are consistently implemented.
• Supervise all aspects of the hotel's restaurant operations: restaurant, lounge, to-go area, room service, and living room café.
• Engage and supervise Front-of-House team members, set clear expectations, and establish accountability in a team setting. Create and support a positive working environment that promotes curiosity, teamwork and fosters growth.
• Oversee daily activities such as side work, purchasing, and receiving daily inventories. Check beverage purchases for proper ordering and pricing structures. Ensure beverage costs are appropriately controlled.
• Ensure total awareness of in-house VIP’s and review names with staff members during pre-service briefing.
• Work with the management to establish thriving food and beverage marketing programs, artfully leverage revenue management, driving profit to the bottom line with solid financial control.
• Develop Beverage Menu items that are priced with sensitivity to beverage costs and profitability, cocktail recipes have been thoroughly tested, presentations and portions control are carefully reviewed before placing items on bar menu.
• Liaise and assist with Marketing and Communications teams to manage online reputation and communicate with guests through review sites and social channels.
• Comply with all federal, state, and local legal requirements, including food safety certification. Ensure application of procedures and regulations to staff concerning hygiene and sanitation, fire and safety, and emergency protocols.

Fundamentals

• Education: High school diploma or general education degree (GED).
• Experience: 3 years of related experience in a fine dining or upscale casual environment, and recently employed in a restaurant management position.
• Certifications: ServSafe and TIPS Alcohol Training.
• Must be able to delegate, set priorities, utilize a team to execute short and long-term plans, and establish accountability in a team setting.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required. A second language is desirable.
• Strong organizational skills, including follow-up, time management, multitasking, and managing multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.
• Ability to stand for long periods indoors with a thematically climate-controlled workstation.
• Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.

About Us

The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.

Dear Charles is Study Hotels latest culinary offering opening inside The Study at Johns Hopkins. Situated proudly at the crest of the hill, as Charles Village rises to the center of the campus, Dear Charles is ideally positioned to instantly become the place for spirited conversations, local gatherings, and celebrations. With a welcome personality, Dear Charles will engage the community in a positive social dialogue, expressed through a singular informed voice and endearing sense of humor.

Dear Charles will feature a menu offering cuisine influenced by its Mid-Atlantic location with the warmth and everyday expectations of a village tavern. Elevated but not fussy, our goal is to offer familiar dishes, using locally sourced ingredients, with a range of robust and health-conscious options to meet the needs of a diverse community.

Skillfully carved out of the street level of the hotel as part of our adaptive reuse development of a one-hundred-year-old building, the space provides a direct link to the active pedestrian circulation of the village and soon to be opened campus student center. Intimate in scale and warmly furnished with a subtle patina, the 85-seat restaurant is a perfect complement to the open-air, inspired energy of the hotel’s public space.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.