What are the responsibilities and job description for the Partnership Success Manager (San Francisco Bay Area) position at Study Smart Tutors?
Position: Partnership Success Manager (San Francisco Bay Area)
The Partnership Success Manager (PSM) will act as a primary liaison between Study Smart Tutors and its partners, focusing on building and maintaining strong client relationships through regular site visits, consistent communication, and proactive problem-solving. This role requires a hybrid approach, with both virtual and in-person engagements primarily within the San Francisco Bay Area. The PSM will report to the Lead Partnership Success Manager or the Associate Director under the Director of Partnership Success.
Qualifications for a Partnership Success Manager include skills such as excellent communication, organization, interpersonal skills, ability to work in a fast-paced environment, problem-solving skills, attention to detail, and ability to handle partner inquiries and issues with professionalism and empathy. Relevant experience in partner support, partner service, leadership skills, and/or familiarity with CRM tools specifically Salesforce or partner support software may also be preferred.
Job Responsibilities
Provide data collection and analysis, delivering clear and actionable data summaries.
Ensure partners feel supported and valued through consistent and transparent communication.
Serve as a trusted advisor to partners, addressing their needs and advocating on their behalf within internal teams.
Identify and resolve challenges related to PO utilization, implementing effective solutions.
Maintain open communication with school partners to maximize service utilization and meet contractual commitments.
Regularly assess service delivery to ensure we meet and exceed partner expectations.
Share feedback and data that can help refine our offerings and improve partner satisfaction.
Propose additional services that align with the school's or district's evolving needs.
Work closely with the sales and education teams to develop tailored solutions for partners.
Qualifications
Bachelor’s Degree in education or related field
2 years of account management with sales experience preferred
Experience working with first-generation students in underserved communities
Strong project management skills with the ability to work independently and collaboratively
Experienced in time management, establishing priorities, and complying with deadlines
Expert with G Suite
Salesforce experience
Effective communication with strong written and oral communication skills
Willingness to take direction and execute tasks independently
Must have a keen eye for detail
Salary and Benefits
Full time benefits;
$60k potential bonuses
Study Smart Tutors is an equal opportunity employer and does not discriminate in its hiring of employees on the basis of race, religion, gender or sexual orientation.
About The Company
Study Smart Tutors is a college access organization. Our mission is to collaborate with partners that promote educational equity, access, and success by providing a diverse range of tools for students, families, and educators.
Study Smart Tutors offers an array of college access courses at no cost to our students or their families.We are able to accomplish this by partnering with schools, outreach programs, and other college and career access organizations to provide efficient and effective college and career access programming and classroom-based test preparation.
The Partnership Success Manager (PSM) will act as a primary liaison between Study Smart Tutors and its partners, focusing on building and maintaining strong client relationships through regular site visits, consistent communication, and proactive problem-solving. This role requires a hybrid approach, with both virtual and in-person engagements primarily within the San Francisco Bay Area. The PSM will report to the Lead Partnership Success Manager or the Associate Director under the Director of Partnership Success.
Qualifications for a Partnership Success Manager include skills such as excellent communication, organization, interpersonal skills, ability to work in a fast-paced environment, problem-solving skills, attention to detail, and ability to handle partner inquiries and issues with professionalism and empathy. Relevant experience in partner support, partner service, leadership skills, and/or familiarity with CRM tools specifically Salesforce or partner support software may also be preferred.
Job Responsibilities
- Customer Service (40%)
Provide data collection and analysis, delivering clear and actionable data summaries.
Ensure partners feel supported and valued through consistent and transparent communication.
Serve as a trusted advisor to partners, addressing their needs and advocating on their behalf within internal teams.
- PO Utilization (25%)
Identify and resolve challenges related to PO utilization, implementing effective solutions.
Maintain open communication with school partners to maximize service utilization and meet contractual commitments.
- Retention/Renewal (20%)
Regularly assess service delivery to ensure we meet and exceed partner expectations.
Share feedback and data that can help refine our offerings and improve partner satisfaction.
- Upselling (15%)
Propose additional services that align with the school's or district's evolving needs.
Work closely with the sales and education teams to develop tailored solutions for partners.
Qualifications
Bachelor’s Degree in education or related field
2 years of account management with sales experience preferred
Experience working with first-generation students in underserved communities
Strong project management skills with the ability to work independently and collaboratively
Experienced in time management, establishing priorities, and complying with deadlines
Expert with G Suite
Salesforce experience
Effective communication with strong written and oral communication skills
Willingness to take direction and execute tasks independently
Must have a keen eye for detail
Salary and Benefits
Full time benefits;
$60k potential bonuses
Study Smart Tutors is an equal opportunity employer and does not discriminate in its hiring of employees on the basis of race, religion, gender or sexual orientation.
About The Company
Study Smart Tutors is a college access organization. Our mission is to collaborate with partners that promote educational equity, access, and success by providing a diverse range of tools for students, families, and educators.
Study Smart Tutors offers an array of college access courses at no cost to our students or their families.We are able to accomplish this by partnering with schools, outreach programs, and other college and career access organizations to provide efficient and effective college and career access programming and classroom-based test preparation.
