What are the responsibilities and job description for the Customer Support Representative - Part Time position at Stukent?
What is Stukent?
Stukent is a digital courseware provider focused on producing first-in-the-world simulations and textbooks to hundreds of thousands of students around the world. Not only does Stukent provide up-to-date textbooks, but hands-on courseware for instructors and students alike. Our mission is to help educators help students help the world. We take pride in our growth, excellent office culture, and the development of our employees.
Job Description
We are on the search for a new Customer Support Representative that has exceptional customer service skills. Customer support representatives at Stukent are patient, kind, and always willing to go the extra mile. Stukent’s support team takes pride in our 94% satisfaction rate and we only hire the best to maintain that standard.
*** This position is Part-Time and On-Site. This position requires evening availability as late as 8:00 pm Mountain Standard Time, Monday through Thursday, as well as weekend availability of 10:00 am - 2:00 pm on Saturday or 4:00 pm - 8:00 pm on Sunday as determined by staffing needs. Please visit Stukent.com/support for an overview of the Stukent support team hours.
Essential Duties and Responsibilities
- Actively search out solutions for the issues at hand, this may include working with others from the support team or escalating to other teams to find resolutions
- Answer phone calls and respond professionally to emails/tickets from concerned customers
- Demonstrate excellent communication skills, both written and verbal, with every customer
- Calmly and patiently work with upset customers and escalate issues to superiors when necessary
- Manage and improve customer experience through professional presentation and implementing innovative ideas
- Actively learn and become acquainted with Stukent's various courseware when not actively helping customers
Knowledge, Skills, and Abilities Required
- Experience in customer service
- Patience and tolerance with frustrated customers
- First-rate communication skills, both written and verbal
- Remain calm and keen in stressful situations
- Typing skills are proficient and high-speed
- Proficiency in Microsoft Office and Google Drive
- Excellent communication skills, able to handle multiple channels of customer requests simultaneously
Stukent is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.
