Warranty Parts Coordinator

Summary: The Warranty Parts Coordinator will be responsible for managing the processing of warranty parts. This role is crucial in ensuring timely order entry, tracking, and reporting for warranty parts. This role also involves managing tool calibration for field technicians. This position will report to PS Business Operations to support warranty and service.

Responsibilities

• Enter warranty parts orders into the system promptly after receiving approval from Technical Support. Ensure that all relevant information is accurately recorded.
• Process dropship orders from vendors
• Identifying parts and understanding part descriptions.
• Provide tracking information for warranty parts orders to relevant parties. Run daily shipping reports to verify that warranty parts are shipped on time and address any discrepancies.
• Maintain clear communication with customers regarding the status of their warranty parts orders. Address any inquiries or concerns related to shipping and order fulfillment.
• Oversee the calibration of tools used by field technicians. Ensure that all tools are sent out to be calibrated and maintained per the calibration schedule according to company standards.
• Maintain accurate records of all warranty parts orders, shipping reports, and tool calibration logs. Ensure compliance with company procedures and relevant regulations.
• Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction in warranty parts processing.
• Other duties as assigned

Qualifications

• High school diploma: additional education in logistics, supply chain management, or a related field is a plus.
• Proven experience in parts coordination, order processing, or a similar role, preferably within a manufacturing or service environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, to effectively interact with customers and team members.
• Proficient in using inventory management software and Microsoft Office Suite (Excel, Word).
• Ability to work independently as well as part of a team in a fast-paced environment.

Hourly Rate: $22 - $25