What are the responsibilities and job description for the Order Processing Specialist I position at STULZ USA?

Position Summary :

The Order Processing Specialist Level I is responsible for accurately processing new orders, preparing customer and representative correspondence, and resolving customer issues to ensure satisfaction. This role requires strong self-direction, attention to detail, and organizational skills. The position reports directly to the Order Management Supervisor. This is a hybrid position requiring 2-3 days in the office per week.

Essential Duties and Responsibilities :

Accurately enter order details, including :

Pricing (Net, List, Commission Splits, Partners, Customer Cards, Tagging, Product Hierarchy, Header Information)

Product configurations and required options

Ensure all necessary documentation (PO, Project Information Sheet, Credit Application) is attached for contract review

Note proper shipping requirements (Pre-Pay Add, Customer Arranged, etc.)

Manage Cyberselect Queue and email inboxes for order processing on a First-In / First-Out (FIFO) basis

Communicate effectively with representatives and customers regarding order status, shipping information, and change requests

Maintain the Lead Time Quote Log for the Order Processing Department and executive management review

Process shipping quote requests in coordination with the Traffic Department and manage re-consignment requests as needed

Provide tracking information and shipment updates as required

Develop and maintain professional relationships with internal and external stakeholders, including BOM Configuration, Applications, STULZ Representatives, End-Site Users, Regional Sales Managers, Key Account Managers, Shipping, Carriers, Accounting, Engineering, Purchasing, and Planning

Attend operation calls and answer external customer calls as a representative of STULZ with proper follow-up directives

Attend and answer internal calls as a representative for the Client Services team

Dictate meeting minutes as deemed necessary with proper follow-up

Draft, review, and send communications on behalf of the company / Client Services team

Create, maintain, and update project tracking systems - Trello, Excel, MS Project

Input data into 3rd party sites- i.e. Compass - client requirement for project close-out

Assist in the preparation of regularly scheduled reports - external and internal requirements

Order confirmations & scheduling tasks

Perform additional duties as assigned to ensure excellent customer service

Qualifications :

Strong attention to detail and ability to perform essential duties to a high standard

Excellent customer relations, verbal, and written communication skills

Education and Experience :

High school diploma or equivalent required

2-5 years of experience in order processing or a related field

Familiarity with standard concepts, practices, and procedures in customer service and order processing

Required Skills :

Typing speed of 45-55 WPM

Ability to follow and give written and verbal instructions in English

Effective communication skills with coworkers and customers

Strong multitasking abilities to meet daily objectives

Basic proficiency in Microsoft Excel and Word, including an understanding of basic Excel formulas

Preferred Skills :

Self-motivated and self-directed

Excellent organizational skills

Detail-oriented

Proficient in Microsoft Outlook, Word, and Excel

SAP experience preferred

Hourly Pay : Starting at $18 - $20

Salary : $18 - $20

Apply for this job

Receive alerts for other Order Processing Specialist I job openings

Order Processing Specialist I

What are the responsibilities and job description for the Order Processing Specialist I position at STULZ USA?

What is the career path for a Order Processing Specialist I?

Job openings at STULZ USA

Not the job you're looking for? Here are some other Order Processing Specialist I jobs in the Frederick, MD area that may be a better fit.

We don't have any other Order Processing Specialist I jobs in the Frederick, MD area right now.

AI Assistant is available now!