Customer Service Representative

Capitol is passionate about serving the Manufactured Housing Industry for all your repair, refurbishment, and HVAC needs. Our mission is to provide our customers with high quality products, competitive pricing and exceptional customer service. We maintain our reputation for outstanding customer service. Our five locations in Michigan have provided quality products and services for over 30 years. To learn more about our company please visit us at: https://www.capitolsupplyandservice.com/ and https://www.stylecrestinc.com/

Responsibilities

• Receives incoming telephone/email orders from customers and accurately enters them in computer system (Syspro)
• Initiates outgoing communication to customers to sell designated products and inform customers of route cut-off information on a day-to-day basis in support of our sales programs and goals.
• Informs customers of new products, programs and services and attempts to up sell or recommend substitutes.
• Listens to customer requests or complaints. Institutes the proper procedure to resolve these issues or to fulfill the customer requests.
• Accurately maintains records and logs to ensure prompt and efficient handling of business.
• Communicates efforts with credit department to ensure that all orders are cleared and released.
• Develops and maintains positive relationships with internal and external customers.
• Reviews open orders to ensure timely fulfillment.
• Works within established pricing guidelines.
• Communicates back orders to the customer and to purchasing.
• Works with Territory Sales Manager to maintain and grow existing business and identify prospects/sales leads.
• Communicates competitive information and product forecasting when applicable.
• Completes New Product Request forms when needed.
• Accurately answers customers questions regarding products & warranty.
• Able to qualify leads, identify opportunities, influence decisions, and close business opportunities.
• Assists in showroom/counter as required.
• Responsible for the growth of business for a particular region(s) and/or territories and may be assigned specific key accounts.
• All other duties as assigned.

Requirements

• Prior inside sales or other selling experience preferred. High School Diploma/GED is required.
• Bachelor’s or associate degree is preferred. Interest in long term growth and career potential.
• Housing Industry knowledge is preferred.
• Ability to learn new systems, procedures, and a large number of products quickly.
• Detailed oriented with the ability to multi-task.
• Questions items that do not look correct and can problem solve on the spot.
• Excellent data entry both in terms of accuracy and quantity.
• Strong written and verbal communication skills with excellent follow up skills.
• Presents themselves professionally at all times.
• Ability to sell products and services over the telephone.
• Demonstrates a customer service attitude and the ability to be a team player.
• Proficient using the MS Office products (Word, Excel and Outlook)

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation & Personal Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid holidays

Our company is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.