Quality Manager

PRIMARY FUNCTION

Plans, coordinates, and directs quality control program designed to ensure that product quality is consistent with customer, company, and regulatory requirements. Responsible for compliance with VSI standards. Manages the quality lab and performs advanced statistical analysis.

REPORTS TO: Plant Manager

DIRECT SUPERVISION: Quality Control Inspectors; may provide management oversight as needed.

KEY AREAS OF RESPONSIBILITY:

• Directs and assigns work to quality associates who inspect and test products to ensure continuous control over materials, facilities, and products. Evaluates performance. Addresses complaints and resolves problems. Sets expectations and counsels associates when improvement is needed in work performance. Ensures existing and new associates are provided with the appropriate training. Enforces company policies and procedures.

• Works with Management and Executive Leadership concerning customer complaints. Investigates customer complaints regarding quality including traveling to customer location. Works with Marketing and Sales on product and quality related issues. Work with warranty claims and analyze to see if valid.

• Answers technical questions about product specification, code compliance, and product performance.

• Coordinates and schedules third party compliance testing. Works with regulatory and code agencies on product issues and problems.

• Works with Management, Marketing, and Engineering to develop quality control check sheets for product specifications of manufactured items. Promotes training activities related to product and reliability within the plant.

• Works with Process Management to build quality into the production process.

• Develops and analyzes statistical data. Recommends changes to product specifications based upon statistical data, marketing and customer inputs.

• Establishes criteria for disposition of nonconforming product and directs associates in sorting and regarding of nonconforming products.

• Assists in coordinating special projects such as customer returns, sorting and reboxing, and shut down activities.

• Determine what equipment and software to get what is needed for product testing. Maintain both equipment and software and make recommendations. Develop and maintain customized programs (i.e. excel and access) for data collection and analysis.

• Oversees production of sales samples.

• Develops and maintains Vinyl Siding Certification Program. Acts as the company representative for Vinyl Siding Industry and the contact for Vinyl Siding Certification Program. Travels to customer’s facilities, VSI and technical meetings at various locations.

• Supports Engineering during new product development.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor’s degree in a related technical field.

• 5 to 7 years of extensive quality or production experience in a manufacturing environment of similar complexity.

• Knowledge of VSI standards.

• Ability to reference ASTM Standards, Building Code(s), and other relevant regulatory sources.

• Demonstrated supervisory or management experience.

• Must have advanced math and statistical skills with strong analytical and troubleshooting skills to resolve complex problems.

• Must be detailed and process oriented.

• Strong communication (verbal & written) with the ability to explain technical answers to all levels in the organization.

• Must be proficient with Microsoft Word, Excel, Outlook and Access. Must have knowledge of software used in operating a quality lab.

• Must have a customer service attitude and be a team player.

• Must be accessible for questions or to resolve issues whenever needed to support the 24/7 plant operation.

The above description covers the principal functions of the job. It is not intended to be a complete listing of all miscellaneous, incidental or similar tasks which may be assigned during normal or emergency operations.