What are the responsibilities and job description for the Customer Support Assistant position at Style Netbox?
Job Opportunity: Customer Support Assistant
Join Style Netbox in Atlanta, GA!
About the Role:
As a Customer Support Assistant at Style Netbox, you will play a vital role in ensuring our clients and customers receive exceptional service and support. You will be the first point of contact, assisting with inquiries, resolving issues, and maintaining our high standards of professionalism and care.
Responsibilities:
- Respond promptly and professionally to customer inquiries via email, phone, and chat.
- Resolve customer concerns and escalate issues to the appropriate departments when necessary.
- Maintain accurate records of customer interactions and transactions.
- Assist in updating customer accounts and profiles as needed.
- Provide feedback on recurring issues to improve service quality.
- Collaborate with the team to ensure customer satisfaction and retention.
Qualifications:
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service or support is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving and organizational abilities.
- Proficiency in using customer service software and tools.
- Ability to handle multiple tasks in a fast-paced environment.
Benefits:
- Competitive hourly wage: $26 - $30 per hour.
- Monday to Friday schedule with weekends off.
- Comprehensive health and dental insurance.
- Paid time off and holidays.
- Opportunities for professional growth and training.
- A supportive and creative work environment.
Location:
Atlanta, GA (on-site position).
If you’re passionate about delivering top-notch customer service and want to be part of a team that values creativity and excellence, we’d love to hear from you!
Apply today and take the first step towards an exciting career with Style Netbox!
Salary : $26 - $30
