What are the responsibilities and job description for the Customer Support Assistant position at Style Netbox?
Join Our Team: Customer Support Assistant
Are you passionate about helping others and ensuring customer satisfaction? Style Netbox is seeking a friendly and efficient Customer Support Assistant to join our team in Scottsdale, AZ.
About the Role: As a Customer Support Assistant at Style Netbox, you'll be the first point of contact for our clients, assisting with inquiries, resolving issues, and ensuring a smooth customer experience. You’ll help maintain positive relationships with clients while supporting the team in delivering exceptional service.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat in a professional and courteous manner.
- Assist customers with product information, troubleshooting, and resolving any issues they may encounter.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve customer complaints and ensure customer satisfaction.
- Follow up with customers to ensure issues are resolved and that they are satisfied with the solutions provided.
- Assist in preparing reports and providing feedback to improve customer service processes.
Qualifications:
- High school diploma or equivalent; additional certifications or training in customer service is a plus.
- Previous experience in a customer service or support role is preferred but not required.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Proficiency in using customer service software and Microsoft Office Suite.
- Problem-solving skills and a positive attitude toward customer satisfaction.
Benefits:
- Competitive hourly wage: $25 - $29 per hour.
- Monday to Friday schedule with 8-hour workdays for a balanced work-life schedule.
- Collaborative and supportive work environment.
- Opportunities for professional development and career advancement.
- Access to ongoing training and resources to enhance customer support skills.
If you’re dedicated to providing excellent customer service and ready to join a creative and dynamic team, apply now to become a Customer Support Assistant at Style Netbox! We’re excited to hear from you.
Location: Scottsdale, AZ
Salary : $25 - $29
