What are the responsibilities and job description for the Customer Service Representative position at StyleSignPlan?
Job Description
Job Title : Customer Service Representative
Job Summary :
We are seeking a motivated and personable Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellence.
Key Responsibilities :
- Respond promptly to customer inquiries via phone, email, live chat, or in person.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently, escalating to the appropriate department when necessary.
- Process orders, returns, and exchanges according to company procedures.
- Identify customer needs and provide tailored recommendations or solutions.
- Collaborate with other departments to resolve customer issues and improve overall service.
- Follow up with customers to ensure satisfaction and address any outstanding concerns.
- Stay updated on company products, promotions, and policies to provide accurate information.
- Maintain a professional and positive demeanor in all customer interactions.
Additional Information
Benefits
