What are the responsibilities and job description for the Senior Customer Service Representative position at Stylmark, Inc.?
Description
Stylmark is an employee-owned, customer focused organization and leader in designing and manufacturing metal-based products featuring vivid anodized colors – from aluminum and steel products.
We collaborate with customers in OEM, hospitality, entertainment, retail, and commercial interiors to turn visions into a performing solution. Our custom capabilities and flexibility to problem-solve help bring their visions to life.
Our Opportunity
The Customer Service Representative at Stylmark is responsible for support to customers and prospective customers in order placement, product education, literature and sample requests, and problem resolutions to ensure a high level of customer satisfaction. Performs a variety of complicated tasks utilizing a wide degree of creativity and latitude.
Requirements
Key Responsibilities
High school diploma or equivalent education and/or experience required. A minimum of five years' experience in a customer service position or related area with heavy telephone and customer contact highly desired. Exposure to technical, detailed, or manufactured products is required.
Sound like you?
We are an entrepreneurial, family-like environment where everyone’s ideas matter and add value. We have fun, collaborate and learn from each other.
Stylmark Offers a Strong Total Compensation Package Including
Stylmark is an employee-owned, customer focused organization and leader in designing and manufacturing metal-based products featuring vivid anodized colors – from aluminum and steel products.
We collaborate with customers in OEM, hospitality, entertainment, retail, and commercial interiors to turn visions into a performing solution. Our custom capabilities and flexibility to problem-solve help bring their visions to life.
Our Opportunity
The Customer Service Representative at Stylmark is responsible for support to customers and prospective customers in order placement, product education, literature and sample requests, and problem resolutions to ensure a high level of customer satisfaction. Performs a variety of complicated tasks utilizing a wide degree of creativity and latitude.
Requirements
Key Responsibilities
- Responds to customer requests received by telephone, e-mail, and facsimile.
- Responsible for customer related decisions regarding credits, debits, and order fulfillment.
- Generates standard price quotations and basic take-off requests.
- Handles customer complaints in a timely and professional manner.
- Performs follow-up documentation to complete order processing.
- Enters processed orders into computer system accurately and completely.
High school diploma or equivalent education and/or experience required. A minimum of five years' experience in a customer service position or related area with heavy telephone and customer contact highly desired. Exposure to technical, detailed, or manufactured products is required.
Sound like you?
We are an entrepreneurial, family-like environment where everyone’s ideas matter and add value. We have fun, collaborate and learn from each other.
Stylmark Offers a Strong Total Compensation Package Including
- Market competitive salary
- Signing Bonus
- Employee Stock Ownership Plan
- Medical
- Dental
- Paid Time Off
- Holiday Pay
- Short Term Disability
- Long Term Disability
- 401(k) / Roth with Employer Match
- Underground, free parking
