FRONT DESK CLERK- EVENINGS/WEEKENDS

Description

GENERAL DESCRIPTION OF POSITION:

Greets, welcomes, and assists patients accessing the clinic in a courteous and professional manner. Ensures all patient interactions are conducted in a way that provides a pleasant and satisfactory experience. Adheres to clinic principles, policies, and procedures with a strong focus on customer service.
As a member of the PCMH primary care team, provides accurate and timely appointment information while coordinating with the team to ensure same-day access for patients requesting to see their primary care provider. Supports continuity of care based on provider availability. Follows SC policies and procedures essential to implementing patient healthcare plans.
This position requires weekday and extended-hour coverage as needed by the clinic.
Hours:
Monday, Tuesday, and Friday: 10:00AM – 8:30 PM (with extended hours if needed).
Saturday: 9:30AM – 4:30 PM (with extended hours if needed).
Sunday: 11 AM – 4:30 PM (with extended hours if needed).
OFF Wednesday/Thursday 

ESSENTIAL JOB FUNCTIONS: (with or without accommodations)

Teamwork Rotation and Communication:

Rotate between front desk and other areas to ensure adequate department coverage.

Actively engage in huddles to inform the team about confirmed patients for the day, identify scheduling gaps, and strategize for same-day access opportunities.

 Collaborate closely with clinical staff to ensure comprehensive understanding of patients' needs.

Patient Communication and Appointment Scheduling:

Assist patients in routing calls and scheduling appointments that align with their needs.

 Educate patients on the importance of appointment adherence.

 Emphasize culturally and linguistically appropriate communication with patients.

Documentation and Record-Keeping:

Ensure all patient information in the computer system is current and accurate.

Obtain necessary documentation, signatures, and route to appropriate departments for processing.

Enter all appointments accurately into the computer system.

Patient Care Coordination:

Collaborate with clinical and non-clinical staff to achieve patient care objectives.

Maintain full schedules for assigned providers.

Confirm appointments in advance and reschedule no-show appointments promptly.

Using Su Clinica's EMR and other software systems to best document and track information, as needed. 

Professionalism and Compliance:

Attend trainings and meetings as required.

Maintain a friendly and safe environment for staff and patients.

Respond appropriately to emergency situations as per training.

Adhere to clinic policies and procedures, including refraining from informal communication with patients and others.

Demonstrate professionalism in appearance, behavior, and conduct at all times.

Qualifications

Knowledge, Skills and Abilities: (use of equipment, job related knowledge, language, etc.)

Knowledge of PCMH Model
Knowledge of front desk medical office procedures, techniques, and practices.
Knowledge of computer software (EMR, Microsoft Word, Excel, etc.) programs
Skilled in excellent customer relations and communication skills  
Ability to resolve patient service issues and exercise independent judgment    .
Ability to read, write and speak in a clear, accurate and professional manner; includes active listening skills and understanding medical terminology.
Ability to speak, understand and write Spanish and English.
Ability to apply critical thinking skills while performing daily responsibilities
Ability to examine documents for accuracy and completeness.
Ability to prepare records in accordance to detailed instructions.
Ability to recognize, evaluates, solve problems and correct errors. 
Ability to work in a fast paced positive environment.
Ability to maintain a flexible work schedule. 
Ability to maintain client and office confidentiality.
Ability to read, write and spell accurately.
Ability to operate a keyboard, telephone, and other office equipment.
Proficient in beginning/intermediate computer skills and typing.
Excellent follow through skills, multi-tasking, prioritization and attention to detail.
Ability to apply critical thinking skills while performing daily responsibilities
Excellent interpersonal skills reflecting clarity, diplomacy and communicates accurately and effectively with all levels of staff and management.
Ability to lift 20 lbs.
Ability to fully comply with the enhanced infection control requirements of the clinic.

Minimum qualifications/certificates/licenses/registrations required:

High School Diploma/GED. Must be bilingual (English/Spanish).  One year experience as front desk clerk/appointments clerk in a hospital or clinic setting or  two years professional work experience as front/desk /appointment clerk setting.