What are the responsibilities and job description for the Customer Advocate position at Sub-Zero Group, Inc.?
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
We are a small, supportive team with a passion for our business and strong desire to create memorable customer service experiences. Through creative problem solving and a genuine care and concern for our customers, our goal is to build strong, lasting relationships that will ensure life-long customers.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Overview
Our Customer Advocate Team is responsible for taking ownership of complex customer cases until a final resolution is achieved, including facilitating resolutions with other areas of the business or field partners. In addition, we provide customer support for field service trial participants and conduct product orientation calls with customers who have recently installed new products. We support our business and brands by negotiating with customers to a mutually beneficial resolution. Continuous learning is encouraged and supported.
- Do you have a passion for delivering excellent service to every customer?
- Do you enjoy tackling challenging problems and improvising to find solutions?
- Are you a good negotiator with a customer-friendly approach?
- Do you have a knack for transforming disappointed customers into brand advocates?
- Would you enjoy sharing your enthusiasm for an exciting and innovative line of luxury appliances with customers?
- Can you work efficiently with computer software to find, track and organize data?
If so, we would like to talk to you about this career opportunity!
Required Qualifications:
- High School Diploma or equivalent
- 3-5 years’ experience in product support or customer service
- Excellent verbal and written communication skills
- Experience and/or training in problem solving and advanced negotiation techniques
Preferred Qualifications:
- Bachelor’s degree
- Knowledge of Sub-Zero Group, Inc. products
- Strong time management and organizational skills
- Strong interpersonal skills with the ability to thrive in a team environment
- Ability to efficiently access and enter data using computer systems
- Ability to learn quickly and adapt to change
We value our employees by providing:
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
