What are the responsibilities and job description for the Inside Sales Coordinator position at Sub-Zero Group, Inc.?
Overview
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
Sub-Zero, Wolf and Cove products are sold throughout the world via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving, and exceptional customer focus is key to success in this role.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities
- Become an expert on products and systems to best serve the customers
- Outbound and inbound calls
- Develop weekly call strategies
- Assisting field sales team with problem solving and / or order inquiries
- Serve as our partners’ primary point of contact regarding orders
- Create relationships with customers and aid them with any order-related needs/issues
- Ensure customer satisfaction through ongoing communication and relationship management
- Share best practices with team members to enhance the quality and efficiency of support
- Complete special projects as assigned
- Make decisions independently and resolve various issues
Required Qualifications:
- Associates degree, or 2-5 years’ experience in inside sales, customer service, or supply chain management in the manufacturing or consumer goods industry
- Experience and familiarity with distribution channels and supporting field sales teams
- Business to Business customer service experience
Preferred Qualifications
- Ability to multi-task and meet deadlines
- Proficient in Microsoft Office suite (e.g. Word, Excel, Power BI, etc.)
- Knowledge of SAP S/4HANA modules
- English/Spanish bilingual
- Adaptive and flexible to new ideas and change
- Strong verbal and written communication
- Creative, innovative, and outgoing
- Outstanding time management and organization skills
- High-energy, Results Oriented
- Strong interpersonal skills
- Customer focused
We value our employees by providing:
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more about the robust benefits package we offer? Click here!
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
