What are the responsibilities and job description for the Customer Care Representative - Madison, WI position at Sub-Zero & Wolf Appliance?
Overview
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
Our Customer Service Representatives are dedicated and passionate in the support of our luxury appliance brands, taking calls from product owners and prospects, service and installation partners, dealers, and product distributors! We answer questions on a wide range of topics and creatively resolve problems. Every day brings new challenges and opportunities to learn, and those who are solution-oriented will succeed!
Sub-Zero Group, Inc. offers a comprehensive and advanced training program that incorporates classroom, self-led, and hands-on experiential learning that provides robust support to ensure that employees are equipped to meet and exceed the demands of their role.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
The work hours for this position will be Monday - Friday from 9 : 30 AM - 6 : 00 PM CST.
Primary Responsibilities
- As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
- Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
- Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
- Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
- Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer / company.
Qualifications :
We value our employees by providing :