Subaru Express Service Advisor

Job Overview:

As a Subaru Express Service Advisor, you will be the first point of contact for customers in need of vehicle maintenance services. Your role is to ensure customers receive excellent service by effectively communicating their needs to the service team and providing timely updates.

Key Responsibilities:

• Customer Interaction: Greet and assist customers as they arrive for express service, answer questions, and provide guidance on their vehicle’s maintenance needs.

• Service Coordination: Communicate with Express Service Technicians to ensure that services are completed in a timely manner.

• Vehicle Service Management: Help customers understand the recommended maintenance services for their vehicles and provide updates on progress.

• Problem-Solving: Address customer concerns or service questions and direct them to the appropriate team members for more in-depth assistance when needed.

• Quality Service: Maintain a high level of professionalism and customer satisfaction throughout the service process.

What We’re Looking For:

• Customer Service Focus: Strong communication skills and a customer-first attitude are essential.

• Team Player: Ability to work collaboratively with a team of technicians and fellow advisors.

• Willingness to Learn: Previous experience is helpful but not required – we’ll provide the necessary training!

• Attention to Detail: Ability to handle multiple tasks efficiently while ensuring a high level of accuracy.

• Reliable & Motivated: A self-starter who’s dependable and eager to contribute to a growing team.

Qualifications:

• Excellent communication and customer service skills.

• No prior automotive experience required, but an interest in the industry is a plus.

• Strong organizational and time-management abilities.

• Must be able to work full-time and on-site.

Benefits:

• Paid Time Off: Enjoy time off to recharge and balance your work-life needs.

• Health Insurance: 50% employer-paid health insurance.

• Retirement Benefits: 401(k) plan with a 4% (of gross wages) employer match to help you save for your future.

• Supportive Work Environment: Work in a friendly, family-oriented company that values its employees.

About Us:

Since 1937, we’ve been a trusted family-owned Subaru dealership in Bend, OR, committed to providing top-notch customer service. As the only remaining locally owned franchise dealer, our team is passionate about delivering a great experience for each customer who walks through our doors, and we're looking for a new Subaru Express Service Advisor to join our team. Whether you're new to the automotive industry or have experience, if you have a passion for helping people, we want to hear from you!

Ready to join our team? If you’re motivated to help customers and work in a fast-paced environment, apply now to become part of our legacy!