What are the responsibilities and job description for the Client Relations Representative position at Subaru of Little Rock?
If you are looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employees’ success and growth. With six locations in the Natural State (Arkansas), opportunities abound!
Key Responsibilities
- Guest Engagement.
- Act as the primary point of contact for guests, addressing inquiries, concerns, and feedback in a timely and professional manner.
- Foster strong relationships with guests, ensuring their needs are met throughout their interaction with the dealership.
- Manage the guest follow-up process, including post-service check-ins, service reminders, and satisfaction surveys.
- Handle guest complaints and disputes, working collaboratively with department managers to resolve issues to the customer’s satisfaction.
- Monitor guest satisfaction metrics and take proactive steps to improve scores and reduce negative feedback.
- Conduct regular reviews of guest feedback to identify trends and recommend changes to dealership policies and procedures.
- Collaborate with service and parts teams to ensure a seamless guest experience across both departments.
- Provide training and guidance to staff on best practices for guest interaction and relationship management.
- Communicate guest expectations and concerns to relevant departments to improve overall service quality.
- Regularly conduct training sessions for service advisors to enhance guest satisfaction and effectively promote upselling opportunities.
- Manage all internal service repair orders, ensuring timely and accurate processing.
The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will,” which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal-opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.