What are the responsibilities and job description for the Customer Service Concierge position at Subaru of Rochester?
Subaru of Rochester Service Department Concierge – Join Our Team!
Are you passionate about providing extraordinary customer service? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to join our Subaru of Rochester dealership as a Service Department Concierge!
Job Responsibilities:
- Greet and assist customers as they arrive for service appointments.
- Provide a seamless and welcoming experience from check-in to vehicle pick-up.
- Communicate service updates to customers in a professional and friendly manner.
- Assist with scheduling appointments and answering service-related inquiries.
- Coordinate loaner vehicles/vehicle rentals and shuttle services as needed.
- Ensure the customer lounge remains clean and comfortable.
- Work closely with service advisors and technicians to facilitate efficient workflow.
Qualifications:
- Previous experience in customer service, hospitality, or automotive service is a plus.
- Excellent communication and interpersonal skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong problem-solving skills and a customer-first attitude.
- Basic computer skills and familiarity with appointment scheduling software.
- A valid driver’s license with a clean driving record.
What We Offer:
- Competitive pay and benefits package.
- Opportunities for career growth within the dealership.
- A supportive and team-oriented work environment.
- Employee discounts on vehicle service and purchases.
Join our Subaru of Rochester Team and help us create a top-notch service experience for our valued customers and “help customers love what they drive!”
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Rochester, MN 55904 (Preferred)
Ability to Relocate:
- Rochester, MN 55904: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20