What are the responsibilities and job description for the Service Advisor - Express position at Subaru Santa Monica?
Ready to join a winning team? Your next opportunity awaits at Subaru Santa Monica. We are hiring an Express Service Advisor to join the team.
Responsibilities
The Express Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.
The Express Service Advisor serves as a liaison between customer and technician ensuring the customer's needs are understood by the technician and the recommended service and / or repairs are understood by the customer.
- Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
- Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
- Follow the progress of service repairs and provide customers with timely updates.
- Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
- Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.
Qualifications
Compensation
Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.
Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.
Benefits
Hiring Requirements
Privacy Policy
Salary : $150,000
