What are the responsibilities and job description for the Service Advisor position at Subaru Santa Monica?
Ready to join a winning team? Your next opportunity awaits at Subaru Santa Monica. We are hiring a Service Advisor to join the team.
Responsibilities
The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.
The Service Advisors serves as a liaison between customer and technician ensuring the customer's needs are understood by the technician and the recommended service and / or repairs are understood by the customer.
- Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
- Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
- Follow the progress of service repairs and provide customers with timely updates.
- Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
- Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.
Qualifications
Compensation
Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.
Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.
Benefits
Hiring Requirements
Privacy Policy
Salary : $150,000
