IT Service Delivery Intern

Description

Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world? 

Connecting Continents. Impacting Communities. 

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns. 

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career. 

Position Overview 

The IT Service Delivery Intern will join the IT Service Delivery Team, which provides second-level IT support for SubCom's Newington, NH employees. The team also delivers remote support for employees based in the Eatontown, NJ, and Baltimore, MD offices, as well as U.S.-based remote employees.

The intern will report to Chuck Dziura, Sr. Manager of IT Service Delivery.

Responsibilities

The primary objectives for this position include:

• Supporting ongoing Service Delivery projects, including the Windows 11 Upgrade and Computer Replacement initiatives.
• Resolving end-user requests and incidents entered into the IT ticketing system.
• Assisting with employee onboarding and offboarding activities.

Through this role, the intern will gain hands-on experience in IT end-user support, using industry-standard applications, tools, and best practices. This position provides a valuable opportunity to develop technical skills and build a strong foundation in IT service delivery operations.

Qualifications

Qualifications

Knowledge, Skills, and Abilities

• Foundational knowledge of Windows operating systems (Windows 10/11) and Microsoft Office applications.
• Basic understanding of computer hardware, networking concepts, and troubleshooting techniques.
• Strong communication and interpersonal skills to interact effectively with users at all technical levels.
• Ability to work both independently and collaboratively in a team environment.
• Organizational skills and attention to detail, with the ability to prioritize and manage multiple tasks.

Minimum Qualifications

• Current enrollment in an undergraduate or graduate program in Information Technology, Computer Science, or a related field.
• Some prior experience in IT support or technical assistance (coursework, internships, or volunteer work is acceptable).
• Familiarity with IT ticketing systems and remote support tools is a plus.

Success Factors

• A proactive attitude and eagerness to learn new technologies and processes.
• Strong problem-solving skills and adaptability in a dynamic IT environment.
• Commitment to delivering high-quality work and providing excellent customer support.
• Enthusiasm for working in a collaborative, fast-paced team setting.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 

Candidates for positions with SubCom must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. 

Our selection procedure is based on local, state and federal law.

Please be sure to attach a resume to your application. We are not able to consider applications without a resume. 

AFFIRMATIVE ACTION/EQUAL EMPLOYER OPPORTUNITY 

SubCom is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation. 

SubCom engineers, manufactures, and installs subsea fiber optic data cables - the unsung heroes of global communication. With an unrelenting focus on quality, reliability, and value, SubCom offers flexible end-to-end building blocks for the high-tech networks that are the backbone of the world's digital infrastructure. Since 1955, SubCom has deployed enough cable to circle the equator more than 21 times.

SUBCOM’S CORE VALUES 

Quality   -   Accountability   -   Teamwork   -   Innovation