Survey Documentation Manager

Description

Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world? 

Connecting Continents. Impacting Communities. 

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns. 

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career. 

Position Overview 

Survey Documentation Manager oversees the creation, organization, and maintenance of all documentation related to survey processes, methodologies, and outcomes. This role involves higher-level responsibilities compared to a specialist, often focusing on strategy, team management, and quality assurance across survey documentation workflows.

Responsibilities:

• Strategic Oversight
  • Develop and implement strategies for managing survey documentation across projects.
  • Ensure that documentation processes align with organizational goals and regulatory standards.
• Documentation Management:
  • Oversee the creation of comprehensive documentation for survey methodologies, design, data collection, and analysis.
  • Ensure consistent formatting, version control, and standardization of documentation.
• Team Leadership:
  • Lead and mentor a team of documentation specialists, ensuring high-quality outputs.
  • Delegate tasks effectively and provide training on best practices for survey documentation.
• Process Optimization:
  • Streamline documentation workflows to improve efficiency and accuracy.
  • Introduce tools and technologies to enhance the documentation process.
• Quality Assurance:
  • Review and approve documentation to ensure accuracy, completeness, and compliance with ethical and legal standards.
  • Regularly audit documentation systems for improvement opportunities.
• Stakeholder Collaboration:
  • Collaborate with researchers, survey designers, data analysts, and other stakeholders to ensure accurate representation of methodologies and findings.
  • Serve as the point of contact for documentation-related inquiries.
• Metadata and Data Governance:
  • Oversee the management of metadata, including coding systems, data dictionaries, and variable definitions.
  • Ensure that metadata aligns with industry standards and supports reproducibility.
• Regulatory and Compliance Adherence:
  • Ensure that survey documentation meets legal, ethical, and regulatory standards, such as data privacy and informed consent requirements.
• This role is essential in ensuring the reliability, accessibility, and clarity of survey data and processes 

Qualifications

Qualifications:

• A degree in a related field, such as research methodology, data science, information management, or social sciences.
• Experience in survey research, documentation management, or project management.
• Familiarity with tools like Qualtrics, REDCap, or metadata management platforms.
• Leadership Skills: Ability to manage and motivate teams.
• Technical Expertise: Proficiency in survey platforms, data management systems, and documentation tools.
• Strategic Thinking: Ability to create and implement long-term documentation strategies.
• Attention to Detail: Ensures precision and consistency across all documentation.
• Communication Skills: Effectively communicates complex methodologies and findings to diverse audiences.
• Problem-Solving: Identifies and addresses gaps or inefficiencies in documentation workflows.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 

Candidates for positions with SubCom must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. 

Our selection procedure is based on local, state and federal law.

Please be sure to attach a resume to your application. We are not able to consider applications without a resume. 

BENEFITS 

SubCom offers a comprehensive benefits package, including but not limited to: competitive salaries, medical, dental, vision, life and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, paid holidays, tuition reimbursement, adoption assistance, and a 401(k) plan with generous company match. Additionally, some positions may be eligible for shift differential. 

AFFIRMATIVE ACTION/EQUAL EMPLOYER OPPORTUNITY 

SubCom is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation. 

SubCom engineers, manufactures, and installs subsea fiber optic data cables - the unsung heroes of global communication. With an unrelenting focus on quality, reliability, and value, SubCom offers flexible end-to-end building blocks for the high-tech networks that are the backbone of the world's digital infrastructure. Since 1955, SubCom has deployed enough cable to circle the equator more than 21 times.

SUBCOM’S CORE VALUES 

Quality   -   Accountability   -   Teamwork   -   Innovation