General Manager

Job Summary:

The General Store Manager is responsible for overseeing all operations of the Subway restaurant to ensure efficiency, profitability, and adherence to company standards. This role includes supervising staff, maintaining excellent customer service, managing inventory, and driving sales growth while fostering a positive work environment.

Key Responsibilities:

Operations Management:

• Oversee daily operations to ensure the store runs smoothly and efficiently.
• Implement and enforce Subway policies, procedures, and quality standards.
• Monitor food preparation to ensure adherence to health and safety regulations.
• Conduct regular inspections to maintain cleanliness and compliance with local health codes.

Team Leadership:

• Recruit, train, and mentor staff to provide excellent customer service and operational efficiency.
• Schedule and manage shifts to ensure adequate staffing levels.
• Conduct performance reviews, provide constructive feedback, and implement employee development plans.
• Address employee concerns and resolve conflicts in a fair and professional manner.

Customer Service:

• Ensure that customers receive exceptional service and that their needs are promptly addressed.
• Handle customer complaints and inquiries professionally, seeking to resolve issues effectively.

Financial Management:

• Monitor sales, labor, and food cost performance to ensure profitability.
• Prepare and analyze daily, weekly, and monthly reports on financial performance.
• Manage cash handling procedures, including deposits and register balancing.

Inventory and Supplies:

• Maintain accurate inventory levels by conducting regular counts and placing orders as needed.
• Minimize waste through proper inventory management and portion control.

Marketing and Sales Growth:

• Implement promotional campaigns and strategies to drive sales.
• Identify and act on opportunities to attract and retain customers.

Qualifications:

Education & Experience:

• High school diploma or equivalent (required)
• 2 years of experience in restaurant management or a similar leadership role (Subway experience is a plus).

Skills & Abilities:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze financial data and create actionable plans.
• Proficient in inventory management and scheduling software.
• Commitment to providing outstanding customer service.

Other Requirements:

• Must be at least 18 years old.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must have reliable transportation.

Benefits:

• Competitive salary based on experience.
• Employee meal discounts.
• Opportunities for advancement within the franchise

Subway is an equal opportunity employer. We encourage all qualified individuals to apply.