General Manager

Key Responsibilities:

• Operations Management:
• Oversee the daily operations of the Subway restaurant, ensuring efficient service and product quality.
• Maintain consistency in food preparation, presentation, and quality according to Subway standards.
• Ensure proper inventory management, including ordering ingredients, supplies, and packaging materials.
• Monitor and manage the restaurant's cleanliness, ensuring it meets health and safety standards.
• Supervise equipment maintenance and ensure the restaurant is in good working condition.
• Staff Leadership and Development:
• Hire, train, and develop staff, including sandwich artists, cooks, cashiers, and supervisors.
• Lead, motivate, and mentor the team to achieve high standards in customer service, food quality, and cleanliness.
• Create and maintain employee schedules to meet the demands of the restaurant while controlling labor costs.
• Conduct regular performance reviews, provide feedback, and address employee issues or concerns.
• Ensure all team members understand and follow Subway’s operational procedures and safety standards.
• Customer Service Excellence:
• Ensure that customers are consistently provided with high-quality food and excellent service.
• Resolve customer complaints and ensure prompt, professional responses to feedback.
• Foster a positive, welcoming atmosphere to enhance customer satisfaction and encourage repeat business.
• Monitor customer service metrics and implement strategies for improvement.
• Financial Management:
• Manage the restaurant’s budget, ensuring that all financial goals (sales, food costs, and labor costs) are met.
• Track daily sales and expenses, adjusting operations to optimize profitability.
• Manage payroll, approve schedules, and control labor costs while maximizing productivity.
• Implement cost-saving measures, including waste reduction, efficient labor management, and inventory control.
• Maintain financial records and prepare regular reports on sales, labor costs, and other key performance metrics.
• Health and Safety Compliance:
• Ensure compliance with all local, state, and federal health and safety regulations.
• Enforce food safety standards in food preparation, handling, and storage.
• Maintain cleanliness and sanitation in the kitchen and dining areas, following Subway’s policies.
• Conduct regular health and safety checks and ensure all records are up to date and comply with regulations.
• Marketing and Promotions:
• Execute local and corporate marketing initiatives to increase foot traffic and sales.
• Implement seasonal promotions, new product launches, and community-based marketing efforts.
• Monitor the success of marketing strategies and make adjustments as needed.
• Promote Subway’s loyalty programs and encourage customers to engage with the brand.
• Administrative Tasks:
• Manage all administrative tasks, including inventory tracking, ordering supplies, and maintaining employee records.
• Ensure that all required paperwork, such as tax filings and licensing, is completed accurately and on time.
• Submit regular operational reports, including sales, employee performance, inventory levels, and health and safety audits.
• Problem-Solving and Decision-Making:
• Address and resolve operational issues, including staffing, customer concerns, or unexpected challenges.
• Identify opportunities for process improvements and implement changes that enhance efficiency, profitability, and customer experience.

Required Skills and Qualifications:

• Experience:
• Proven experience as a General Manager or in a leadership position within the foodservice or retail industry (quick-service restaurant experience is a plus).
• Strong knowledge of restaurant operations, including staff management, inventory control, and customer service.
• Leadership Skills:
• Strong leadership abilities with a focus on developing and motivating a team.
• Excellent communication skills, both verbal and written, with the ability to provide clear directions and feedback.
• Customer-Focused:
• A customer-first mentality, ensuring every customer has a positive experience.
• Ability to address and resolve customer complaints effectively and professionally.
• Financial Acumen:
• Understanding of budgeting, financial reporting, and cost management (food cost, labor cost, etc.).
• Ability to analyze financial data and make decisions that improve profitability.
• Organizational Skills:
• Strong organizational and time-management skills, able to prioritize tasks in a fast-paced environment.
• Ability to manage multiple responsibilities and adapt to changing conditions.
• Problem-Solving Abilities:
• Strong problem-solving skills to address operational, staffing, and customer-related challenges.
• Ability to think critically and make decisions in a fast-paced environment.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Salary : $50,000 - $55,000