Network Operations Manager

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 57 schools in NYC a fair shot at reaching his or her potential.

Job Description

The Network Operations Manager will uphold the professional standards and customer service excellence that define Success Academy’s Network Office. Reporting to the Lead, Renovations & Facilities, this role oversees daily operations and ensures the Success Academy Network Office is a beacon of professionalism, efficiency, and world-class service for over 400 staff members across four floors.

Responsibilities

1. Professional Office Space Management

• Maintain an immaculate, professional, and welcoming office environment that reflects Success Academy’s highest standards.

• Ensure all areas, from shared spaces to individual workstations, are optimized for functionality, aesthetics, and comfort.

2. Leadership and Customer Service

• Lead and develop a team committed to delivering exceptional service, ensuring every interaction embodies professionalism and responsiveness.

• Create a culture where team members proactively identify and resolve issues, ensuring every visitor and employee experience is seamless and positive.

3. Policy and System Development

• Establish and manage cross-functional policies, procedures, and communication strategies to enhance efficiency and collaboration across the network.

• Advocate for and implement systems that support the professional function of all office operations.

4. Financial Oversight

• Strategically manage daily and long-term financials for the facility, including purchases, utilities, staffing, and maintenance.

• Develop sustainable financial practices that align with organizational growth and future facility expansions.

5. Facilities Management and Operational Excellence

• Oversee all operational aspects, ensuring compliance with safety protocols and attention to detail in maintenance and presentation.

• Proactively identify and address facility needs, ensuring a safe, secure, and professional workspace.

6. Event Support

• Provide comprehensive support for internal events hosted at the Network Office, ensuring flawless execution and alignment with organizational values.

Qualifications

The ideal candidate will possess:

• Exceptional Leadership and Team Development: A proven ability to inspire and guide a team toward delivering consistently high performance.

• Strong Customer Service Orientation: A commitment to excellence in service delivery, ensuring interactions exceed expectations.

• Project and People Management Experience: Demonstrated success in managing projects with multiple stakeholders while driving alignment and timely execution.

• Effective Communication Skills: The ability to articulate ideas clearly and concisely in both written and verbal formats.

• Operational Expertise: Proven ability to manage complex workstreams, implement best practices, and deliver results within budget and on schedule.

• Strategic and Financial Acumen: Experience managing budgets and creating sustainable financial strategies for ongoing operations and future planning.

• Influence and Collaboration Skills: Ability to build strong relationships, gain buy-in, and challenge assumptions to foster growth and innovation.

• Commitment to Excellence: An unwavering dedication to upholding the highest standards in all aspects of the role.

This role is perfect for an individual who thrives in a fast-paced, dynamic environment and is passionate about creating a professional, customer-focused workspace that supports the mission and vision of Success Academy.

Compensation Range

Exact compensation may vary based on skills and experience.

Already an employee of Success Academies? Please go to your Okta Dashboard> Workday> Applications> Career to apply via our Internal Careers page.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.Learn more about our philosophy, benefits, and team at https://jobs.successacademies.org/working-here/.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.