What are the responsibilities and job description for the Contact Specialist-Contact Support Center position at Success Education Colleges?
Job Details
Description
Our mission of is to prepare students in short term programs for employment. This is accomplished by a professional faculty, as well as a qualified administration and support staff. Facilities are well equipped, nicely decorated and the atmosphere is vibrant, friendly and warm.
The quality of education is the highest priority at North-West College. Students are accepted on their ability to benefit without regard for race, color or creed.
POSITION SUMMARY:
Under general supervision assists Admissions in making telephone calls and setting appointments. Responsible for calling all SEC Internet and website inquiries. This is a 38-hour work week, Mondays through Fridays.
Pay Range $18.00 - $22.00
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Work compliantly within federal and state regulations
-Adhere to company Admissions Code of Ethics, policies and procedures
-Communicate effectively when working with prospective and future students while avoiding
Misrepresentation at all times.
-Provide highest level of customer service to prospective students.
-Call all Internet and website Inquiries.
-Assist with inquiries for Health care programs.
-Conduct continual follow-up on all inquiries (phone, mail, internet).
-Screen potential applicants by phone and set up campus interviews.
-Input all activity into database management system in a timely and accurate manner
-Submit required reports and projects in a timely manner
-Take part in campus, departmental, and company events
-Actively participate in training development as needed both in a group and individually
-Represent the campus accurately and uphold company values.
-Must be flexible to work a couple of evenings.
-Maintain and organize inquiries.
-Perform other duties as assigned.
Qualifications
KNOWLEDGE AND SKILLS:
Possess knowledgeable of and stays current on program offerings.
Demonstrated skills in facilitating and modeling a strong customer service orientation. Ability to interact constructively with colleagues and supervisor.
Ability to project a professional image in over the phone and in writing.
Possess quality voice skills, speak well, and be clearly understood via telephone..
Strong organizational skills.
Capacity to work in a fast-paced environment and be a self-starter.
Ability to focus on specific quantifiable goals for achievement.
Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.
EDUCATION AND EXPERIENCE
High School diploma or equivalent required.
2 to 3 years of previous telemarketing or customer service experience required.
High volume of inbound and outbound calls.
Salary : $18 - $22
